AI-based real estate platform for matching buyers and properties effciently in real-time

Customer Success Responsible

Posted: 3 years ago

Visa Sponsorship

Not Available

Hires remotely in

RelocationAllowed

Skills

Customer Service

Customer Acquisition

Customer Relationship Management

HubSpot

Customer Retention

Customer Success

Public Speaking and Presentations

Proactive attitude

Hiring contact

Helena Verron

About the job

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging effectively and finding value in our services
Become an expert in and educate customers on the use and benefits of our service
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage
Online webinars and zooms to promote and educate customers regarding our service