Jobs at Swasriyas BPM

Job Title: Customer Support Specialist (BPO - US Process) Job Description: We are seeking a dedicated and experienced Customer Support Specialist to join our team. We are a leading Business Process Outsourcing (BPO) company based in India. The ideal candidate will have a minimum of 4 years of hands-on experience in providing exceptional customer support for clients in the United States and Canada. In this role, you will be the primary point of contact for our clients, handling their inquiries and ensuring their needs are met effectively. Key Responsibilities: Customer Support: Provide top-notch customer support to clients based in the United States and Canada. This includes addressing inquiries, resolving issues, and ensuring client satisfaction. Inbound Calls: Handle inbound calls from clients, responding to their questions, concerns, and requests with professionalism and courtesy.