Jobs at Small Door Veterinary

• Diagnose and treat pets with illnesses and injuries and counsel clients in pet care
• Model medical excellence to a team of two to four doctors, ensuring medical operating procedures and guidelines are followed to meet patient care needs while delivering an unparalleled member experience

• Manage, develop, and lead a high-performing team in providing exceptional hospitality and care
• Lead Practice Team meetings (in collaboration with the Clinical Leadership), to ensure relevant information sharing and drive change within your practice.

• Knowledge and ability to recognize medical emergencies and illnesses
• Assessing patients

• Oversee the implementation of clinical protocols to achieve a high standard of excellence
• Ensure that medicine is delivered in compliance with federal, state, and local regulations

• Deliver superior client experience and best-in-class medicine via Small Door's framework and medical protocols
• Diagnose and treat pets with illnesses and injuries

• Engage with potential members via phone, establishing rapport and building lasting relationships;
• Receive 20-30 inbound calls per day

• Deliver superior client experience and best-in-class medicine via Small Door's framework and medical protocols throughout our NYC practices
• Diagnose and treat pets with illnesses and injuries

• Knowledge and ability to recognize medical emergencies and illnesses
• Assessing patients

• Knowledge and ability to recognize medical emergencies and illnesses
• Assessing patients

• Oversee the scheduling system and wait time for all members
• Manage calls, emails, and additional communications

• Oversee the scheduling system and wait time for all members
• Manage calls, emails, and additional communications

• Oversee the scheduling system and wait time for all members
• Manage calls, emails, and additional communications

• Process end-to-end payroll for our US and Canadian teams, including calculation and payment of bonuses and commissions
• Lead the implementation of a new payroll and benefits admin system as we prepare for a PEO transition

• Knowledge and ability to recognize medical emergencies and illnesses
• Assessing patients

• Knowledge and ability to recognize medical emergencies and illnesses
• Assessing patients

• Deliver superior client experience and best-in-class medicine via Small Door's framework and medical protocols
• Diagnose and treat pets with illnesses and injuries

• Diagnose and treat pets with illnesses and injuries and counsel clients in pet care
• Model medical excellence to a team of two to four doctors, ensuring medical operating procedures and guidelines are followed to meet patient care needs while delivering an unparalleled member experience

• People Management and Leadership

Manage, develop, and lead a high-performing team in providing exceptional hospitality and care
Create opportunities for team bonding as a practice
Lead team meetings in collaboration with the Managing Veterinarian and Managing Nurse, ensuring relevant information sharing
Uphold a culture of safety, compliance, collaboration, and inclusivity
Manage bi-weekly payroll for all hourly practice employees
Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of Regional Leadership as needed
Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met

• Diagnose and treat pets with illnesses and injuries and counsel clients in well pet care
• Model medical excellence to a team of two to four doctors, ensuring medical operating procedures and guidelines are followed to meet patient care needs while delivering an unparalleled member experience

• Diagnose and treat pets with illnesses and injuries and counsel clients in pet care
• Model medical excellence to a team of two to four doctors, ensuring medical operating procedures and guidelines are followed to meet patient care needs while delivering an unparalleled member experience