Practice Manager (MCLEAN - NEW PRACTICE OPENING)

At Small Door, our Member Experience team is part of a supportive and collaborative network invested in their growth. Our Member Experience team has the opportunity to work hand-in-hand with our medical team and have direct interactions with our members and their furry friends. We are committed to a healthy work/life balance by leveraging state-of-the-art technology to help cut down on repetitive administrative tasks, and are dedicated to creating and maintaining a positive work culture. Small Door is also the first and only veterinary provider in the country to earn Certified B-Corp status - meaning we abide by strict standards!

What you'll do

• People Management and Leadership

  • Manage, develop, and lead a high-performing team in providing exceptional hospitality and care
  • Create opportunities for team bonding as a practice
  • Lead team meetings in collaboration with the Managing Veterinarian and Managing Nurse, ensuring relevant information sharing
  • Uphold a culture of safety, compliance, collaboration, and inclusivity
  • Manage bi-weekly payroll for all hourly practice employees
  • Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of Regional Leadership as needed
  • Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met

• P&L Responsibilities

  • Oversee and analyze your practice’s P&L and revenue by type, identifying trends and growing top line revenue with support from regional leadership
  • Manage your practice’s budget with an eye toward building and maintaining profitability (including COGs, labor, and inventory management)

• Operational Oversight

  • Collaborate with Managing Veterinarian and regional leadership to optimize average care transaction (ACT) and ensure consistency in invoicing
  • Manage and optimize the appointment schedule, including surgery and specialist bookings, with an eye towards maximizing utilization of our doctors and nurses while ensuring adequate coverage
  • Partner with HQ and regional leadership to create, review, improve and implement new initiatives and processes; ensure they are followed by all practice team members

Who you are

• 4+ years working in a veterinary or human healthcare practice and at least 2 years experience directly managing a team, coaching performance, and leading through change
• Experience in a hospitality role and/or fast-paced startup is a plus but not required
• Strong business acumen and using data to achieve valuable insights
• Comfortable with navigating technology platforms including Excel and Google Suite
• Emotionally intelligent and autonomous
• Customer service-oriented and focused on the details
• This is a full-time position - typically Monday through Friday - however, as a leader of one of our practices, you are expected to have the flexibility to work occasional weekend or evening duties

What you'll get

• Competitive salary
• Equity ownership
• Health, dental + vision insurance
• 401K (plus 4% company match)
• Upward mobility and growth opportunities
• Generous paid-time off, parental leave, and company wide holidays
• One Medical membership, Commuter benefits, Carrot Fertility benefits, subsidized Health & Wellness benefits
• Discounted veterinary care for your loved ones
• Growth opportunities
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back