Jobs at Podium

• Team Leadership & Development: Lead and mentor a team of SMB Customer Success Managers (CSMs), helping them achieve personal and team goals. Focus on team development through coaching, feedback, and fostering an environment of continuous learning and improvement.
• Recruiting & Onboarding: Actively participate in the recruiting process to hire top talent...

• Team Leadership & Development: Lead and mentor a team of SMB Customer Success Managers (CSMs), helping them achieve personal and team goals. Focus on team development through coaching, feedback, and fostering an environment of continuous learning and improvement.
• Recruiting & Onboarding: Actively participate in the recruiting process to hire top talent...

• Develop and deploy advanced AI applications powered by large language models to help local businesses automate interactions and manage leads.
• Collaborate with cross-functional teams to drive the entire lifecycle of AI application development, from conception and design to implementation and maintenance.

• Lead an A/R Team: Supervise, mentor, and train a team of A/R specialists to ensure timely and accurate billing and payment processing.
• A/R Operations: Oversee invoicing, billing reconciliations, and partner billing files; ensure accuracy in customer accounts.

• Understand and be the primary expert for the status of accounts receivable and collections related targets and metrics
• Manage large amounts of customer data and maintain collections cycle for all past due balances

• Work directly with the CEO and other executive leaders to define company-wide priorities, including annual strategic planning and quarterly company OKRs
• Form an independent point of view on what is required to achieve company goals. Work with the executive team to understand potential gaps, define plans to address them, and ensure we execute on those plans

• 5+ years of professional software development experience
• 5+ years of coding experience with at least one modern language such as Python, Elixir, Ruby, Rust, or Go with function-oriented design.

• Develop and deploy advanced agentic applications powered by large language models to help local businesses automate interactions and manage leads.
• Drive the entire lifecycle of AI agent development, from conception and design to implementation and maintenance.

• Work with Podium’s business partners to identify, define, and clarify the scope of problems/issues in terms of system requirements and processes
• Understand key financial and billing operational processes and be comfortable strategizing with our department stakeholders on the best technical solutions

• Salary Surveys and Analysis:

Work with the People Team to evaluate and classify roles within the organization based on job responsibilities, market data, and internal equity considerations
Conduct regular salary surveys to gather market data and ensure Podium’s compensation packages remain competitive.
Analyze survey data to make informed recommendations on salary, equity ranges, and other compensation-related matters.

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products

• Lead, coach, and manage 3-5 Sales Development Team Leads to ensure consistent practices and processes to hit pipeline goals focused on new logo acquisition
• Develop, maintain, and drive strategy of the SDR organization in alignment with company goals and objectives

• Hire, coach, and develop team members on delivering top results through soft skill, best practice, and product expertise execution
• Lead a team of 7-10 Product Support Specialists, focusing on performance, quality, and customer satisfaction

• Prospect, educate & qualify leads to create sales-ready opportunities
• Master the ability to evangelize the Podium story

• Strategic Pricing: Conduct in-depth market research and analysis to identify pricing opportunities and develop strategic pricing recommendations based on customer segments, product usage, customer vertical, and competitive landscape.
• New Product Pricing: Collaborate with product management and finance teams to develop pricing ...

• Leadership & Mentorship: Provide supportive and empathetic partnership to a team of Sales Managers, focusing on developing their skills and guiding their growth. Cultivate a culture of mentorship, continuous learning, and professional development.
• Stakeholder Management: Serve as the main point of contact for the US leadership team, providi...

• Customer Discovery: Engage with enterprise customers to understand their business objectives, processes, and pain points to identify opportunities for AI Employees that maximize ROI.
• Project Management: Create detailed project plans, set timelines, and manage resources to ensure on-time and within-scope delivery of AI solutions that meet or exceed business value targets.

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.

• Inspire, coach, mentor and guide a division of our SDR team in Melbourne
• Identify, track and accurately forecast key performance metrics to our local leadership