Customer Success Manager - AI Platform

At Podium, we're transforming how local businesses grow and our customers are at the heart of everything we do. As a Customer Success Manager for our Auto vertical, you'll be the trusted partner our largest clients rely on. From seamless onboarding to long-term growth, you'll own the full customer journey and make a measurable impact on retention, adoption, and satisfaction.

This is a role for someone who thrives on building genuine relationships, solving complex problems, and championing customer outcomes across a dynamic, fast-moving environment.

What You'll Do

• Lead multi-location onboarding, delivering training that gets customers fully connected and confident in Podium's platform from day one.
• Own a strategic portfolio of accounts, proactively managing health scores, identifying risk, and maximising product adoption.
• Build deep, multi-stakeholder relationships that uncover real customer needs and deliver value-based solutions that stick.
• Drive onboarding cohorts to hit key milestones within defined timeframes, keeping momentum and accountability high.
• Partner closely with Sales, Product, Marketing, and Finance to ensure complete transparency and a seamless customer experience.
• Become a true product expert, guiding customers through setup and configuration to unlock meaningful outcomes.

What You'll Bring

• 3+ years in Customer Experience, Customer Success or Account/Relationship Management with a proven track record managing portfolios, onboarding and driving retention.
• Experience identifying at-risk accounts, activating disengaged clients, and turning product adoption into a growth lever.
• The ability to adapt quickly in a fast-evolving environment. You don't just handle change, you lean into it.
• Exceptional communication and presentation skills that build trust at every level.
• A consultative mindset. You ask the right questions and craft solutions that actually solve the problem.

Our Culture:

People enjoy working at Podium Melbourne because the team genuinely backs each other to win. We are a growing AU team with the energy of a startup and the credibility of a global product. You’ll find a high-performance culture that celebrates results, invests in your development, and makes time for the social side of work — because great teams are built on more than just targets.

What We Bring:

• $650/month Benefits & Wellbeing allowance — spend it your way
• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.
• Queen & Collins CBD office with end-of-trip facilities and bike storage
• Free snacks and drinks always stocked
• Equal opportunity employer — all backgrounds welcomed and valued
• A unique product that makes an actual impact on the local businesses you love and support.
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

Apply now for a chance to join a growing team!