Jobs at Payroc

• Drive successful implementations tracking milestones, timelines and dependencies to ensure timely execution of projects. Document tasks and communication in project management software to ensure accountability and transparency. Identify risk, critical paths, forecast delays, and implement contingency plans. Proactively manage blockers and escalate when necessary.

• Website & CMS Management: Independently manage, update, and troubleshoot website content and layout using HubSpot CMS, WordPress, Webflow, or similar platforms, including page creation, modules, templates, and forms.
• Landing Page Development: Build and optimize landing pages to support campaigns, ensuring stro...

• Account Ownership: Serve as the primary relationship manager for an assigned portfolio of restaurant and retail merchants.
• Customer Retention: Proactively engage customers to strengthen relationships, improve satisfaction, and minimize attrition risk.

• Partner Support & Relationship Management

Serve as a primary point of contact for operational inquiries and support requests from Payroc Agents and partners.
Deliver exceptional service by ensuring inquiries are addressed accurately and resolved in a timely manner.
Build trusted relationships with partners while maintaining a high level of professionalism and responsiveness.

• Support alignment of product roadmap items with target customers, use cases, and business objectives
• Facilitate cross-functional planning and coordination for product and feature launches

• Manage Technical Support Team: Supervise day-to-day operations of the PayrocPOS technical support team; mentor, coach, and develop team members.
• Advanced Troubleshooting: Serve as an escalation point for complex POS system issues, including hardware, software, and network configurations.