Jobs at MindTickle

• Customer Onboarding and Implementation:
• Lead the initial setup and provide technical training to ensure seamless integration with the customer's existing systems.

• Strategically engage and penetrate targeted accounts within your assigned territory by identifying and qualifying new buyers, understanding their needs, crafting compelling solution/value propositions, negotiating terms, and closing deals.
• Navigate and manage complex sales cycles, showcasing the value of our comprehensive Revenue Ena...

• Strategic Team Leadership: Recruit, onboard, and develop Commercial Account Executives to drive high performance. Promote a culture of motivation, growth, and continuous development within the team.
• Customer Acquisition and Growth: Design and implement strategies to acquire new customers from assigned territory and sustainably grow revenue from existing accounts.

Job Snapshot
As a Customer Success Engineer Level 2 at Mindtickle, you will be the key technical liaison between our customers and the company. This role combines the technical expertise of a Level 2 Support Engineer with the customer-centric focus of Account Management.

• Lead the end-to-end product management of two key products of Mindtickle.
• Collaborate effectively with engineering, sales, and go-to-market (GTM) teams, leveraging B2B experience.

• Manage administrative tasks of multiple customers and projects simultaneously while adhering to timeliness, quality and schedule.
• Gain a comprehensive understanding of client requirements, ensure timely communication and updates to customers

• Design and develop software solutions that manage the lifecycle of MindTickle deployments.
• Optimize and improve deployment workflows.

• Collaborate with Internal Teams: Work closely with SEO, Web, Performance Marketing, Demand, Outbound, and Operations teams to produce comprehensive reports and analyses that track and measure growth and performance across multiple platforms and channels.
• Analyze Channel Performance: Evaluate data from various marketing channels to offer actionable...

• Structure, chunk, and/or recreate existing customer content into material suitable for bite-sized learning
• Design and develop engaging content, primarily using tools like PowerPoint, Camtasia, Goanimate, amongst others

• Work with key stakeholders like Product & Engineering leadership, Product Managers, UX Researchers and customers to understand the user and business needs in order to deliver exceptional experiences.
• Partner with design and product teams to establish design strategy and user experience guidelin...

• Structure, chunk, and/or recreate existing customer content into material suitable for bite-sized learning.
• Design and develop engaging content, primarily using tools like PowerPoint, Articulate Rise, Vyond, amongst others.

• Oversee the end-to-end production of customer case studies and testimonials, from scheduling, adding follow-up items to Asana, and securing approvals, to coordinating handoffs to other teams
• Identify customer success stories by partnering with sales, customer success, and other teams, building a strong pipeline of customer stories

• Having worked on MySQL as a primary database, expected experience on :
• Performance Tuning and Capacity Management.