Jobs at GitLab - Page 4

• Build: Automating every operational task is a core requirement for Environment Automation SRE. E.g. package updates, configuration changes across all customer platforms without interruptions, tools for automatic provisioning of customer facing services, etc.
• Maintain: Develop a good (early) warning system and system that allows for reliable and quick m...

• UX Research department page
• UX Department page

• Support the Public Sector SRE team as a stable counterpart

• Own efforts securing GitLab's FedRAMP environment

• Automated Removal of Dormant Members
• Seat Usage Tracking and Reporting

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process

• Guide, mentor and manage the world-wide revenue accounting organization
• Trusted advisor to the business on commercial and go to market decisions

• Execute tasks and responsibilities with clear direction and oversight from the Staff Program Managers and Director, Global Sales and Customer Success Enablement.
• Build the content, assets, and reports to support our sales enablement deliverables.

• Responsibilities

Supports GitLab’s strategic large enterprise customers.
Provide account leadership and direction in the pre- and post-sales process
Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
Be the voice of the customer by contributing product ideas to our public issue tracker

Generate qualified leads and develop new customers in conjunction with our strategic channel partners .
Expand knowledge of industry as well as the competitive posture of the company
Prepare activity and forecast reports
Contribute to root cause analysis on wins/losses.
Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
Assist sales management in conveying customer needs to product managers, and technical support staff
Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
Develop an account plan to sell to customers based on their business needs.
Collaborate with Marketing on marketing strategies.

• Technical expertise: Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. The additional responsibility implies adopting a more mature consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.

• We believe in Quality is everyone's responsibility, we empowerinternal engineering teams through tools and processes ensuring we consistently uphold the quality bar.
• We are metric-driven. Dive into our dashboards and KPIs that power every decision we make.

• The automation used to operate a large number of GitLab environments.
• Creating deployment packages of GitLab such as, GitLab Helm Chart, omnibus-gitlab, etc.

• Create and maintain relationships with customer executives that contribute to large Net ARR deals and customer success
• Provide executive-level, thought leadership on strategic opportunities (i.e., new logo and growth)

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process

• Continuously improve GitLab documentation content in collaboration with engineers, product managers, and others.
• Work on Quarterly OKRs that focus on making our docs site a world-class experience, such as rewriting our existing documentation to align with concept, task, reference, and troubleshooting (CTRT) topic types.

• Engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
• In partnership with the sales team, formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.

• SMB Advocate
• Commercial Account Executive

• A tool to quickly analyze strace output
• A solution to capture the state of a customer’s server for easier troubleshooting

• Account Executive, Mid-market (AE) will report to an Area Sales Manager.
• Support GitLab for ourMid Market prospects.