Jobs at Flexport

• You will own global stock plan administration and maintenance of equity database
• You will work closely with the company’s transfer agent, as well as Legal, Payroll, People Operations, Tax and other teams, as necessary to complete all transactional processes: new grants, vesting events, exercises, terminations / cancellations, etc

• Collaborate with cross-functional teams to shape the product design vision and strategy within your area of focus.
• Conduct user research to gather actionable insights that inform design decisions.

• Your responsibilities as a Global Operations Specialist include, but are not limited to the following:
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately.

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• Develop and launch new solutions that meet the needs of the largest and most complex global Freight Forwarding clients
• Focus on accelerating the growth of all services across the Flexport Portfolio including Air, Ocean, Trade Advisory, Customs, PO Management

• Act as a secondary point of contact for escalations and provide excellent customer service for a wide range of questions covering topics like benefits, visas, onboarding, orientation events, and leaves of absences
• Process a variety of employment-related changes within our HRIS system, including employee stat...

• Provide subject matter expertise around optimizing and streamlining the HRIS system (Workday)
• Support complex Workday projects including configuration and implementation in one or more of the following areas: Security, Business Process Management, and/or Analytics and Dashboards

• Oversee global compensation programs (broad-base, sales incentive, equity programs and recognition) in line with business needs and values. Provide flexibility and local customization to account for cultural, legal and market differences
• Partner with the Head of People to manage all executive compensation initiatives including clos...

• ICQA Operations and Quality Assurance:

Support safety programs and compliance to ensure a safe work environment for all associates.
Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations.
Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents.
Plan for and identify root causes of inventory deviation through cause and effect analysis.
Participate in and lead network-wide fulfillment and operations-focused quality initiatives.

• Act as the primary escalation point for complex customer issues, ensuring swift resolution while maintaining strong relationships with key merchants.
• Advocate for both the merchant and the company, ensuring a balanced approach to issue resolution that aligns with organizational goals.

• Improve the quality and accuracy of quoting and invoicing practices.
• Ensure all services are accurately quoted and priced in line with pre-established margin policy guidelines.

• Create a great customer experience by being proactive and utilizing the newest technologies.
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• Create a great customer experience by being proactive and utilizing the newest technologies.
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• Building and growing Flexport location through closing net-new business in partnership with your sales colleagues
• Uncovering and connecting with ideal clients through a combination of self-prospecting and collaboration with our SDR team.

• Leading our relationships with key ecommerce and retail partners to drive growth for the Flexport business.
• Define the partnership roadmap including key priorities, must have features and products, and goals for success.

• Model Marketplace Dynamics with Causal Inference: Build models that capture the causal impact of decisions within our two-sided marketplace. Using econometric frameworks and causal inference techniques, you’ll quantify how actions from different brokers (e.g., rate changes, cancellations) affect carrier engagement, churn, and auction results, recommending targeted actions based on these insights.

• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
• You will gain specialist expertise within a mode or function and act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally).

• Own and manage a customs brokerage function.
• Be a P&L owner, drive customs revenue, and help design new product offerings.