Jobs at Flexport

About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.

• Identity & access

Advance our identity posture: SSO coverage, phishing-resistant MFA rollout, SCIM lifecycle automation, and least-privilege access across the SaaS and cloud estate.

Build the detections and guardrails that catch account takeover, MFA fatigue attacks, and session token theft before they turn into incidents.

• Build and tune detections across endpoint, identity, SaaS, and cloud, treating them as software: version-controlled, peer-reviewed, and shipped through the same CI/CD practices the rest of engineering uses.
• Track detection quality as measured quantities: coverage against MITRE ATT&CK, precision, ...

• Define and deliver product features that improve key commerce workflows for internal operators and clients across Flexport's platform
• Own your product area end-to-end, building and executing product roadmaps spanning 12 to 18 months

• Define and drive product strategy across the Commerce domain that spans multiple teams, user types, or workflow stages
• Build intelligent AI agents to automate core commerce operations, including quoting, billing, and invoicing

• Identify and qualify new inbound sales opportunities for Flexport
• Partner closely with marketing in developing, testing, and implementing new inbound funnels

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• Partner with Sales & Operations Leadership: Serve as the strategic finance partner to GMs and NA leadership, monitoring trends, communicating performance, and empowering operators to manage their business with clarity and confidence.
• Drive Business Outcomes Cross-Functionally: Operate at the intersection of strategy and execut...

• Build your book of business by closing net-new customers and/or cross-selling and upselling existing customers that contribute to Flexport's overall revenue goals
• Uncover and connect with ideal clients through a combination of self-prospecting and collaboration with our SDR team

• Take end-to-end technical ownership of core systems: from schema design and backend APIs to the React surfaces our customers use and drive them to production without needing oversight.
• Proactively identify gaps, inefficiencies, and engineering problems within your domain and lead the effort to resolve them.

• Design and ship end-to-end AI agents that handle pricing intelligence and booking compliance without human oversight.
• Create the tooling and secure AI infrastructure required to expose internal logistics data to LLMs safely.

• Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

• Employee Relations and Talent Management:

Conduct thorough and impartial investigations into employee complaints, grievances, and policy violations
Mediate and resolve employee conflicts, promoting a positive and respectful work environment
Document all investigation findings and actions taken, providing guidance on performance management and disciplinary actions
Coach and advise managers on complex employee relations issues across multiple business units
Support performance management processes, including goal setting, reviews, and development planning

• Building and growing Flexport Copenhagen through closing net-new business in partnership with your sales colleagues
• Uncovering and connecting with ideal clients through a combination of self-prospecting and collaboration with our SDR team.

• Lead, coach, manage, and develop a team of 75-200 associates and 4+ salaried managers.
• Communicate policies and serve as the primary source of information for the team, ensuring compliance, consistency, and taking corrective action when necessary.

• Complete Customs declarations to a high standard.
• Help to onboard new customers & build customs SOPs.

• Make US Customs entries under US Customs law for high profile clients
• Digitally prepare and file all documentation required for goods to clear US customs

• Track and analyze performance metrics of onsite teams, developing and implementing performance improvement strategies
• Set and manage ramp plans for team performance, ensuring consistent growth and development

• Help to build operational performance framework, process and tools to measure our Ocean Partner performance across the Thailand market.
• Use Flexport allocation tools to actively route cargo to ocean carrier contracts with the optimal cost, transit time, and allocation availability

• Building and growing Flexport through closing net-new business in partnership with your sales & account management colleagues
• Uncovering and connecting with ideal clients through self-prospecting