Jobs at Flexport

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• Developing the world’s first public customs API any third party can integrate with to clear goods
• Automating the customs clearances to an unprecedented level by making it by going fully digital, having best-in-class integrations, and leveraging AI.

• Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately

• Coordinate day-to-day shipment assignments through our Fulfillment Management Tool (FMT) and handling operations with internal and external stakeholders. Regular communication with local partners and carriers
• Manage our internal fulfillment management process on a daily basis to ensure we optimize our o...

• Help to build operational performance framework, process and tools to measure our Ocean Partner performance across the Indian Subcontinent (ISC) markets.
• Drive performance management of Flexport’s freight forwarding, customs partners,and Ocean carriers leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations.

• You will own global stock plan administration and maintenance of equity database
• You will work closely with the company’s transfer agent, as well as Legal, Payroll, People Operations, Tax and other teams, as necessary to complete all transactional processes: new grants, vesting events, exercises, terminations / cancellations, etc

• Collaborate with cross-functional teams to shape the product design vision and strategy within your area of focus.
• Conduct user research to gather actionable insights that inform design decisions.

• Your responsibilities as a Global Operations Specialist include, but are not limited to the following:
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately.

• Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• Develop and launch new solutions that meet the needs of the largest and most complex global Freight Forwarding clients
• Focus on accelerating the growth of all services across the Flexport Portfolio including Air, Ocean, Trade Advisory, Customs, PO Management

• Act as a secondary point of contact for escalations and provide excellent customer service for a wide range of questions covering topics like benefits, visas, onboarding, orientation events, and leaves of absences
• Process a variety of employment-related changes within our HRIS system, including employee stat...

• Provide subject matter expertise around optimizing and streamlining the HRIS system (Workday)
• Support complex Workday projects including configuration and implementation in one or more of the following areas: Security, Business Process Management, and/or Analytics and Dashboards

• Oversee global compensation programs (broad-base, sales incentive, equity programs and recognition) in line with business needs and values. Provide flexibility and local customization to account for cultural, legal and market differences
• Partner with the Head of People to manage all executive compensation initiatives including clos...

• ICQA Operations and Quality Assurance:

Support safety programs and compliance to ensure a safe work environment for all associates.
Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX regulations.
Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
Review and analyze customer complaints and defect data, followed by developing action plans to reduce future incidents.
Plan for and identify root causes of inventory deviation through cause and effect analysis.
Participate in and lead network-wide fulfillment and operations-focused quality initiatives.

• Act as the primary escalation point for complex customer issues, ensuring swift resolution while maintaining strong relationships with key merchants.
• Advocate for both the merchant and the company, ensuring a balanced approach to issue resolution that aligns with organizational goals.

• Create a great customer experience by being proactive and utilizing the newest technologies.
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• Create a great customer experience by being proactive and utilizing the newest technologies.
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.

• Building and growing Flexport location through closing net-new business in partnership with your sales colleagues
• Uncovering and connecting with ideal clients through a combination of self-prospecting and collaboration with our SDR team.

• Leading our relationships with key ecommerce and retail partners to drive growth for the Flexport business.
• Define the partnership roadmap including key priorities, must have features and products, and goals for success.