Global Operations Specialist

Help fix the user experience in global trade!

We have an exciting opportunity for young professionals and graduates in the Logistics Industry!

Are you ready to take your career to the next level? Flexport is offering a fantastic opportunity for driven individuals to join our dynamic team and grow within the logistics sector. We provide comprehensive training and personalized coaching to help you quickly ramp up and succeed in your new role. If you're passionate about logistics and eager to make an impact, we'd love to hear from you!

Your responsibilities as a Global Operations Specialist include, but are not limited to, the following:

• Your responsibilities as a Global Operations Specialist include, but are not limited to the following:
• You will be the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately.
• You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You will test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers and within our new operational model.
• Seamlessly coordinate day-to-day operations with internal and external partners such as ocean, intermodal and drayage vendors, the customs team and the Network Operations team.
• Execute the movement of ocean freight shipments within a regional network (both imports and exports), including intermodal movements.
• You will help implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
• You will empower Account Management by participating in feedback loops to ensure client needs are met.
• You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.
• You will act as a consultant to your regional team, product & engineering and the operations excellence team on ocean supply chain operations.

Prerequisites:

• BA/BS Degree or completed professional training as forwarding agent
• At least 1 year of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (exports knowledge is a strong plus)
• You are a structured communicator and able to managing time and commitments
• You are a problem solver and able to conduct a research in order to frame problems and solve problems and not hesitating to ask for help when needed
• Mindset: Desire to “build a better machine” and get irritated when things aren’t optimal
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• A client service mindset; you are obsessed with client and squad happiness
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!

What's in there for you:

• Lunches: food delivery 4 days a week incl. vegetarian options, a salad bar and special menu options (plus breakfast options, snacks, soft drinks and barista coffee)
• Health insurance - employee contribution part is covered by Flexport
• 25 paid vacation days
• EAP - employee assistance program
• Opportunity to join Pension contributions plan by MetallRente (15% employer contribution)
• Equity program
• Parental leave policy
• Hybrid work arrangements
• 10 hours volunteering PTO