Jobs at Exponential-e

• Provide the primary point of contact for Exponential-e Customers to record all issues and requests.
• Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact.

• Detailed onboarding of the larger Channel Partners
• Provide ongoing training to the top partners on Exponential-e as a company and also products combined with systems understanding

• To build lasting relationships with partners and increase spend with Exponential-e 
• To plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline 

• Responsibility for site based QHSE systems and procedures.
• Working with customers and the various operational teams to:

Prepare and review company and project specific H&S document packs
Ensuing compliance and alignment with industry and regulatory requirements
Operational oversight, ensuring QHSE procedures are adhered to

• Identify, develop and secure new business opportunities within the Defence and Intelligence community, across the full Exponential-e Group portfolio.
• Build and maintain strong relationships with key stakeholders and decision-makers across the Defence and intelligence sector, positioning Exponential-e Group as a trusted technology partner.

• Identify, develop and secure new business opportunities within the Defence and Intelligence community, across the full Exponential-e Group portfolio.
• Build and maintain strong relationships with key stakeholders and decision-makers across the Defence and intelligence sector, positioning Exponential-e Group as a trusted technology partner.

• To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
• To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology

• Work as a team player to assist in the smooth running of the Solutions department
• Closely interact with the engineering department during the design stage of new solutions

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obliga...

• Own and deliver a new business sales target focused on public-sector prospects.
• Proactively identify and secure new logo opportunities through disciplined prospecting, account-based outreach, networking, events and industry relationships.

• Document and implement core network infrastructure
• Collaborate with cross-functional teams to deliver projects on time

• Commission and test equipment and systems, together with associated interfacing, ensuring accurate and timely completion in accordance with provided documentation.
• Configuration, fault-finding and maintenance of third party equipment.

• Strategic Execution and Planning: Support execution of the strategy through well defined short, medium, and long term objectives. Develop action plans and oversee their implementation, ensuring that they effectively support the broader organisational goals. Design and implement a robust strategy tailored to deliver against your targeted revenue and margin goals. Utilise data-driven insights and market analysis to identify opportunities.

• To provide service architect and design functions within a presales capacity to support the continued growth of our cloud and managed services business. This may include, but is not limited to:
  

Service Organisation design (ITIL, IT4IT etc)
Service Management Tools & Process
Service Desk & Reporting Design
Service Integration and Supplier Management (including SIAM)

• To carry out to a high level of competence in one or more of these areas:
• Installation & testing of CCTV, Intruder Detection systems & Access Control systems.

• Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
• The role will act as a senior technical resource within the team, supporting operational excellence, mentoring colleagues and contributing to continuous improvement initiatives. For the right candidate, this position offers a clear pathway into Team Leader and broader management responsibilities.

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obliga...

• Installation of server, network and storage hardware with associated cabling/patching
• Perform cabling/patching duties of both copper and fibre for a variety of different client requirements

• The role provides direct DevOps support and business consulting to Xpertex customers, based 5 days a week on customer site. The role sits within a DevOps Managed Service team offering IT Development, IT Security, IT Operations as well as assurance to Xpertex’s customer systems.
• The post-holder will be skilled and experienced professional operating at the SFIA band specified

Job Description

We are a growing company that hire for attitude, ambition and train for skills. If you want to want to always achieve your full potential, drive innovation and inspire others we'd love to hear from you.