Jobs at Exponential-e

• Responsibility for site based QHSE systems and procedures.
• Working with customers and the various operational teams to:

Prepare and review company and project specific H&S document packs
Ensuing compliance and alignment with industry and regulatory requirements
Operational oversight, ensuring QHSE procedures are adhered to

• To assist the business in maximizing sales revenue, by working as a part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
• Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries

• Support regulatory compliance within the scope of Operational Technology (OT) and Information Technology (IT) support services provided by the Vysiion Critical National Infrastructure (CNI) Centre of Excellence (CoE)
• Provide specific guidance on the operational implementation of controls to support compliance a...

• Identify, develop and secure new business opportunities within the Defence and Intelligence community, across the full Exponential-e Group portfolio.
• Build and maintain strong relationships with key stakeholders and decision-makers across the Defence and intelligence sector, positioning Exponential-e Group as a trusted technology partner.

• Identify, develop and secure new business opportunities within the Defence and Intelligence community, across the full Exponential-e Group portfolio.
• Build and maintain strong relationships with key stakeholders and decision-makers across the Defence and intelligence sector, positioning Exponential-e Group as a trusted technology partner.

• To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
• To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology

• Be the first point of contact for Ambulance Trusts (with any ARP related IT issues) and other Exponential-e customers
• Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers

• Work as a team player to assist in the smooth running of the Solutions department
• Closely interact with the engineering department during the design stage of new solutions

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obliga...

• Own and deliver a new business sales target focused on public-sector prospects.
• Proactively identify and secure new logo opportunities through disciplined prospecting, account-based outreach, networking, events and industry relationships.

• Support technical discovery workshops, customer engagement activities, and bid responses.
• Contribute to secure-by-design OT solution development and technical proposals.

• First line support handling customer enquiries and support issues using our ticketing system
• Proactive network monitoring of alarms and traps for our customers via our monitoring tools

• Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk.
• Provide technical support on site as well as remote desktop support to NHS Solent end users.

• Document and implement core network infrastructure
• Collaborate with cross-functional teams to deliver projects on time

• Commission and test equipment and systems, together with associated interfacing, ensuring accurate and timely completion in accordance with provided documentation.
• Configuration, fault-finding and maintenance of third party equipment.

• Designing, implementing and supporting secure technical solutions for our customers.
• Maintaining and continuously improving the Internal IT environment at Xpertex.

• Strategic Execution and Planning: Support execution of the strategy through well defined short, medium, and long term objectives. Develop action plans and oversee their implementation, ensuring that they effectively support the broader organisational goals. Design and implement a robust strategy tailored to deliver against your targeted revenue and margin goals. Utilise data-driven insights and market analysis to identify opportunities.

• To provide service architect and design functions within a presales capacity to support the continued growth of our cloud and managed services business. This may include, but is not limited to:
  

Service Organisation design (ITIL, IT4IT etc)
Service Management Tools & Process
Service Desk & Reporting Design
Service Integration and Supplier Management (including SIAM)

• To carry out to a high level of competence in one or more of these areas:
• Installation & testing of CCTV, Intruder Detection systems & Access Control systems.

• Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
• The role will act as a senior technical resource within the team, supporting operational excellence, mentoring colleagues and contributing to continuous improvement initiatives. For the right candidate, this position offers a clear pathway into Team Leader and broader management responsibilities.