Senior DevOps Consultant

Job Description

Overall purpose of the job:

• The role provides direct DevOps support and business consulting to Xpertex customers, based 5 days a week on customer site. The role sits within a DevOps Managed Service team offering IT Development, IT Security, IT Operations as well as assurance to Xpertex’s customer systems.
• The post-holder will be skilled and experienced professional operating at the SFIA band specified
• The post-holder will be an active contributor to the development of the lines of service to which it relates for the reporting period

Key responsibilities for this job:

• Functional, Technical, support and optimisation of the technical systems within the Managed Service
• Technical Consultancy on multiple customer engagements at customer sites and remote support
• Development, Test & Release and Support of customer products
• Management of all planned outages and deployments of new services, software or capabilities – this includes upgrades, major changes and periods of special interest
• Engage with business development stakeholders to support growth in the relevant line-of-service.
• Provide subject-matter-expertise in 2nd and 3rd Line support in response to queries received by peers and colleagues or managers
• Producing project artefacts, technical designs and support documentation that is reviewed, managed and stored appropriately in line with best practice, e.g. Prince2, TOGAF, ISO, AGILE etc.
• Attendance at Daily Scrum or checkpoint meetings – including any associated documentation, managing incidents, escalations or upcoming upgrades
• Providing progress updates to relevant stakeholders including identification of risks and issues.
• Researching market approaches
• To hold active security clearance

Knowledge and experience required:

• This role will require you to hold an active high level of DV security clearance prior to starting the role
• Experience working in DevOps related engagements or related field
• Knowledge of information technology practices and products to provide objective and credible opinions and guidance
• Experience of Linux/RHEL v6x, 7x and 8x
• JavaScript, SQL, Java, Python and Unix coding
• Scripting knowledge
• AGILE
• JIRA
• Communicate with impact and empathy and adapt style to suit the situation
• OpenText Service Manager and/or ServiceNow report creation knowledge
• Ability to provide written reports to a high standard with the appropriate caveats and guidance (internal and external facing material)
• AWS infrastructure support and migration experience

Desirable knowledge and experience:

• AWS accreditation
• Knowledge of COTS products (including but not limited to; Elasticsearch, NiFi, Rabbit, Kafka, MongoDB, Hadoop, Ansible, Git and Kubernetes)
• Development of dashboards for monitoring and alerting through Grafana, Splunk, Prometheus and OpenText Om and Ops Bridge
• On prem to cloud application migration
• Full, current UK Driving license and provision of vehicle for business purposes