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Customer Success platform for B2B SaaS11-50 Employees

B2B
Early Stage
Startup in initial stages

Website
: Locations
San Francisco Gurgaon: Company size
11-50 people: Total raised
$1M: Company type
B2 BSaaSEnterprise Software CompanySubscriptionAnalyticsBig Data Analytics: Markets
SaaS B2B Machine Learning Artificial Intelligence Customer ServiceCustomer Support ToolsSubscription BusinessesCustomer ExperienceCustomer Relations Service ProvidersArtificial Intelligence / Machine LearningB2B · SaaS · Mobile · Artificial Intelligence / Machine Learning

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CustomerSuccessBox careers

Customer Success platform for B2B SaaS

CustomerSuccessBox is a B2B SaaS Actionable customer success software. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution which could deliver ‘proactive’ customer success.

CustomerSuccessBox tracks product adoption to enable customer onboarding, product adoption and usage analysis, and calculate real-time account health score. It enables success managers to deliver a consistent customer onboarding experience, improve retention, drive upsell and improve monthly recurring revenue (MRR) and lifetime value (LTV) for SaaS businesses.

CustomerSuccessBox processes millions of activities from 100,000 plus end users every week and the patent pending technology is built to handle ~ 2,200 events/second to monitor customer account health. CustomerSuccessBox is being used by global clients like XebiaLabs, WizIQ, Synup and WoowUp.

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