Jobs at Coast

• Take People Operations from a foundational function to a full People org: design the team, the roadmap, and the systems (HRIS, payroll, benefits administration) that scale with headcount.
• Own the People budget and the tooling decisions that come with it.

• Own the entire customer sales cycle from prospect to close for businesses that operate between 10 and 125 vehicles
• Drive revenue for Coast through consultative, customer-first, selling

• Perform up-front discovery through user interviews, competitive research, data analysis, etc. and present findings to the corporate spend team with conviction and rigor
• Marry customer insights with technical possibilities, crafting intuitive user experiences that abstract away complexity

• Own the entire customer sales cycle from prospect to close for businesses that operate between 50 and 1,000 vehicles
• Drive revenue for Coast through consultative, customer-first, selling

• Own Our Data Warehouse

Set standards and build patterns for ingesting data
Make sure data consumers can build models efficiently and quickly
Build new capabilities, like data catalogs and semantic layers that make data discoverable for your coworkers across the company
Set data security standards, including tokenization, RBAC, and row-level security

• Work with Coast’s Head of Partnerships, CEO, and exec team to shape new partnership strategies for Coast to unlock at-scale distribution and create customer value through a variety of commercial relationships maintained by trades and transportation businesses.
• Develop a pipeline: prioritize targets and build a prospecting plan to reach and engage potenti...

• Own the entire customer sales cycle from prospect to close for businesses that operate between 50 and 1,000 vehicles
• Drive revenue for Coast through consultative, customer-first, selling

• Monitor and investigate suspicious activity

Conduct account and transaction-level reviews to identify unusual patterns and escalate suspicious activity.
Review system-generated alerts and support the drafting of Unusual Activity Reports (UARs).

• Conduct account and transaction-level reviews to identify unusual patterns and escalate suspici...

• Monitor and investigate suspicious activity

Conduct account and transaction-level reviews to identify unusual patterns and escalate suspicious activity.
Review system-generated alerts and support the drafting of Unusual Activity Reports (UARs).

• Conduct account and transaction-level reviews to identify unusual patterns and escalate suspici...

• Own partner-sourced growth: pipeline, activated vehicles, revenue, and the CAC and payback numbers that determine whether the channel is worth running.
• Decide which categories of partner deserve our investment, across telematics and fleet management platforms, vertical and field service software, fleet management companies, resellers, associations and referral networks.

• Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
• Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform

• Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
• Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform

• Own delivery for your team — keep engineers unblocked, motivated, and focused on the work that drives Coast forward.
• Partner with Product and Design to drive measurable business outcomes by defining and shipping the best-in-class fuel and fleet spend user experience, and public APIs

• Represent the CEO in internal meetings, decisions, and escalations when he cannot be present, exercising judgment about what to resolve directly and what to bring back to him.
• Carry the CEO's agenda into the executive team: communicate his priorities and decisions clearly, and hold leaders accountable for commitments on his behalf.

• Own full-funnel lifecycle journeys end-to-end

Build and run nurture, onboarding, activation, engagement, retention, and winback programs in Braze across email, in-app, push, and SMS
Use behavioral and product data to trigger the right message, at the right moment, for the right persona

• Build and run nurture, onboarding, activation, engagement, retention, and winback programs in B...

• build product features end-to-end, from web UI to distributed services back end;
• work to evaluate and integrate critical third-party software and infrastructure including the payments and mobility stacks;

• Pair closely with engineering and product to initiate and complete roadmap projects, no hand-offs
• Spot opportunities to redesign or refine key screens and flows, as well as smaller quality issues and “paper cuts” as you use Coast

• Deliver consistent customer value across the lifecycle
• Deliver excellent GRR & NRR—and raise it further through proactive health monitoring and disciplined retention and expansion execution.

• Prospect for, generate and qualify leads to create sales-ready opportunities.
• Make outbound (cold) calls and emails daily.