Jobs at Coast

• Manage customer service activity for Coast customers through strong relationship-building, product knowledge, real time responsiveness, and execution
• Help further operationalize our existing approaches to customer engagement and customer service leveraging our CS platform

• Own credit and fraud risk strategy end-to-end

Leverage internal credit performance, transaction, application, cash-flow, financial, and credit-bureau data to shape underwriting, line increase/decrease, account suspension, and other critical account policies.
Execute the policies you build by conducting credit reviews, line increase/decrease decisions, and high-risk enablement reviews, then use what you learn to improve the system.

• Own delivery for your team — keep engineers unblocked, motivated, and focused on the work that drives Coast forward.
• Partner with Product and Design to drive measurable business outcomes by defining and shipping the best-in-class fuel and fleet spend user experience, and public APIs

• Represent the CEO in internal meetings, decisions, and escalations when he cannot be present, exercising judgment about what to resolve directly and what to bring back to him.
• Carry the CEO's agenda into the executive team: communicate his priorities and decisions clearly, and hold leaders accountable for commitments on his behalf.

• Own the vision, strategy, and roadmap for a Coast product
• Deeply understand and embody the voice of the customer

• Create positioning and messaging across the Coast portfolio

Craft clear stories for why Coast wins in key areas such as our fuel card, partner integrations, and more and ship them across every channel: website, in-product, sales materials, campaigns, and lifecycle email

• Craft clear stories for why Coast wins in key areas such as our fuel card, partner integrations...

• Own full-funnel lifecycle journeys end-to-end

Build and run nurture, onboarding, activation, engagement, retention, and winback programs in Braze across email, in-app, push, and SMS
Use behavioral and product data to trigger the right message, at the right moment, for the right persona

• Build and run nurture, onboarding, activation, engagement, retention, and winback programs in B...

• Support the evolution of Coast's attribution and measurement framework by improving data quality, reporting, and operational processes that connect marketing activity to pipeline, revenue (EPV), and customer acquisition (CAC) outcomes.
• Establish Marketing's performance operating system, including executive reporting, monthly busi...

• lead design and implementation of all aspects of our data ecosystem — from obtaining third party data to building our own data products, from infrastructure architecture to end-user BI and data exploration toolchain;
• evangelize and implement the best practices, from reasoning about statistical significance to g...

• Own the full recruiting pipeline, from sourcing to close, filling critical GTM roles that map directly to our growth roadmap

Drive toward results while keeping candidate experience front and center
Partner closely with hiring leaders as a true consultative partner

• Drive toward results while keeping candidate experience front and center

• Own the full recruiting pipeline, from sourcing to close, filling critical GTM roles that map directly to our growth roadmap

Drive toward results while keeping candidate experience front and center
Partner closely with hiring leaders as a true consultative partner

• Drive toward results while keeping candidate experience front and center

• build product features end-to-end, from web UI to distributed services back end;
• work to evaluate and integrate critical third-party software and infrastructure including the payments and mobility stacks;

• Own a portfolio of partners and deepen strategic + working relationships with key stakeholders.
• Maintain a clear understanding of partner org structures, incentives, and sales motions.

• Pair closely with engineering and product to initiate and complete roadmap projects, no hand-offs
• Spot opportunities to redesign or refine key screens and flows, as well as smaller quality issues and “paper cuts” as you use Coast

• Deliver consistent customer value across the lifecycle
• Deliver excellent GRR & NRR—and raise it further through proactive health monitoring and disciplined retention and expansion execution.

• Prospect for, generate and qualify leads to create sales-ready opportunities.
• Make outbound (cold) calls and emails daily.