Jobs at Clipboard Health - Page 2

• Do great work that matters, in healthcare, for customers who could really use your help.
• Move at the speed of your thinking.

• Talk to customers, understand their problems, and surface issues we weren’t devoting enough attention to
• Ramp up on the business, the product, and how we work

• Build the manual for people who come after you
• Beyond that, hire and oversee the team who executes on your manual

• Case Study 1
• Case Interview + preliminary behavioral interview with a member of the Product Team

We will always give you the chance to ask questions during this stage

• Talk to customers, understand their problems, and surface issues we weren’t devoting enough attention to
• Ramp up on the business, the product, and how we work

• Lead and Manage Engineering Teams: You’ll own the team’s process, delivery, and execution, ensuring they work optimally and with high quality.
• Partner with Product Managers and Customers: Collaborate to create your team’s roadmap, aligning on priorities that meet both business goals and customer needs.

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business adamant and understanding of clinical workflows in order to build meaningful relationships

• Write scalable & performant code using Typescript, React, NestJS, and Node. Our services use MongoDB and Postgres.
• Develop efficient and reusable components and utilities to drive web and mobile application development.

• Write scalable & performant code using Typescript, React, NestJS, and Node. Our services use MongoDB and Postgres.
• Develop efficient and reusable components and utilities to drive web and mobile application development.

• Talk to the sales team, understand their problems, and surface issues we weren’t devoting enough attention to
• Ramp up on the business, the product, and how we work

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.

• Systems-Thinking: Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace.
• Diving Deep with Analysis: Dig multiple layers deep to the ground floor to understand key operational problems & rationalize business trends to empirical data.

• Manage and resolve escalated queries from business customers via phone, chat, and email.
• Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.

• Build the manual for people who come after you and want to win markets in the same industry
• Build and oversee a team to execute on your manual

• UX Problem Solver: You thrive in solving complex challenges through content design. You don’t just write—you think through the user’s experience, ensuring every word adds value.
• Technically Proficient: While not a developer, you understand systems and technical documentation, explaining them clearly and confidently.

• Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
• Conduct high volumes of outbound calls to chase customers with past due account balances.

• Systems-Thinking: Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace.
• Strategic Analysis: Convert data trends into a strategic roadmap that drives customer-centric decision-making across all phases of the project delivery lifecycle.

• Analyze and interpret sales data to identify trends, patterns, and opportunities for improvement.
• Develop and maintain advanced Excel spreadsheets with complex formulas to streamline data analysis processes.

• QA Floor Operations:
• Oversee and manage the day-to-day operations of the QA team, ensuring all quality processes are followed and standards are met.

• Application Access Management Oversee and manage access to various applications across the organization, ensuring seamless integration with SSO providers and maintaining secure access controls.
• Technical Configuration & Integrations Manage the technical setup and configuration of applications, including integrating third-party tools with platforms like Slack, setting up new domains for a new entity, and more.