User Experience Writer

User Experience (UX) Writer

What You'll Be Doing:

In this role, you’ll simplify complex processes by turning detailed SOPs into clear, user-friendly articles. You'll align content across teams to keep documentation consistent and support business goals. Working closely with product managers, you'll ensure documentation enhances user journeys during product launches. Continuous feedback from users and teams will guide your improvements, and you’ll maintain high standards of quality, ensuring all content stays accurate and useful as the company evolves.

Who You Are:

• UX Problem Solver: You thrive in solving complex challenges through content design. You don’t just write—you think through the user’s experience, ensuring every word adds value.
• Technically Proficient: While not a developer, you understand systems and technical documentation, explaining them clearly and confidently.
• Self-Starter with Ownership Mindset: You embody Extreme Ownership—once you take on a task, it’s yours from start to finish.
• Big-Picture Thinker: You focus not just on short-term solutions but also on creating content that fits into the broader product and business strategy.
• Resilient and Adaptable: You remain focused and productive, even when juggling multiple priorities or facing unexpected challenges.

Skills & Qualifications:

• Proven experience in technical writing, knowledge operations, or UX content creation.
• Strong UX judgment: Ability to design content that improves the user experience and solves real problems.
• Data-Driven Insight: Ability to use feedback, data, and performance metrics to identify content gaps and improve documentation.
• Comfort with CRM tools and other business systems.
• Research Skills: Quickly gather and process new information about systems, processes, and products to keep content accurate and relevant.

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection