Product Operations Lead

About the Role:

The Strategic Ops team drives several core operational services on the worker side of the marketplace, including Product Ops, Tech Ops, Knowledge Ops, & Business Intelligence. This will be a highly cross-functional management-level role on the Product Ops team where you will leverage your analytical & operational skills to help drive the success of new operational deployments on the customer support side of the marketplace.

As a Product Ops Lead/Manager, this includes key responsibilities such as:

• Systems-Thinking: Leverage first principles thinking to surface systems-level inefficiencies and architect high-impact interventions across critical operational functions within the marketplace.
• Strategic Analysis: Convert data trends into a strategic roadmap that drives customer-centric decision-making across all phases of the project delivery lifecycle.
• People Management: Manage a team of project owners and work closely with other stakeholders (e.g., Product and engineering) to ensure multi-threaded execution of new projects & ops deployments against a strategic roadmap aligned with top-level business requirements.
• Process Design: Map out user journeys & SOPs across various touchpoints, identifying pain points and opportunities for process optimization.

You might be a good fit for this role if you get excited about:

• Innovation at Scale: Work on cutting-edge projects that leverage emerging technologies such as generative AI to impact thousands of healthcare workers daily.
• Impact on Healthcare: Contribute to a mission-driven company that makes a real difference in lifting healthcare workers up the socioeconomic ladder.
• Extreme Ownership: As one of the first hires in a strategic function, there's significant potential for career advancement in an extreme-ownership role as the team and company grow.
• Cross-functional Exposure: You will gain invaluable experience working across multiple departments, enhancing your understanding of the different parts of a high-growth unicorn startup.
• High-velocity Startup Environments: Enjoy the dynamism of a startup culture backed by the resources and stability of a profitable $1.3B-valued company.