Jobs at Braze - Page 2

• Own client renewals, retention and net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze

• 5+ years of software engineering experience with a strong track record of success, with 2+ years leading high performing teams
• Thrive on a high level of autonomy and responsibility, while having the ability to dig into technical details to inform decisions

• 2-3 years of experience supporting technical products, particularly in Software as a Service (SaaS) or mobile applications.
• A degree from an accredited college or university, a certification from a technical boot camp, or equivalent technical experience.

• Managing a team of 5 LXDs
• Developing and owning the content roadmap for the Customer and Partner Education team, prioritizing and weighing input from stakeholders across the broader business

• Managing a team of 5 LXDs
• Developing and owning the content roadmap for the Customer and Partner Education team, prioritizing and weighing input from stakeholders across the broader business

• DevOps Platform & Source Control: Actively manage and configure our Gearset platform to ensure it is operational and meets team needs. You’ll identify improvement opportunities and implement best practices to ensure robust and redundant systems
• Release Management: Own Salesforce releases, collaborating with development and operational tea...

• 2-3 years of experience supporting technical products, particularly in Software as a Service (SaaS) or mobile applications.
• A degree from an accredited college or university, a certification from a technical boot camp, or equivalent technical experience.

• Respond to incoming support requests through our ticketing system, providing timely and effective assistance.
• Troubleshoot technical issues related to financial software application and integrations.

• Industry Marketing Strategy:

Lead the development and execution of a comprehensive marketing strategy tailored to the Retail & eCommerce industry
Collaborate with sales and sales strategy teams to align Braze’s value proposition with industry-specific marketing objectives and business outcomes
Develop a go-to-market strategy targeting key Retail & eCommerce audiences, leveraging industry insights to drive platform adoption

• Industry Marketing Strategy:

Lead the development and execution of a comprehensive marketing strategy tailored to the Retail & eCommerce industry
Collaborate with sales and sales strategy teams to align Braze’s value proposition with industry-specific marketing objectives and business outcomes
Develop a go-to-market strategy targeting key Retail & eCommerce audiences, leveraging industry insights to drive platform adoption

• Industry Marketing Strategy:

Lead the development and execution of a comprehensive marketing strategy tailored to the Retail & eCommerce industry
Collaborate with sales and sales strategy teams to align Braze’s value proposition with industry-specific marketing objectives and business outcomes
Develop a go-to-market strategy targeting key Retail & eCommerce audiences, leveraging industry insights to drive platform adoption

• Industry Marketing Strategy:

Lead the development and execution of a comprehensive marketing strategy tailored to the Retail & eCommerce industry
Collaborate with sales and sales strategy teams to align Braze’s value proposition with industry-specific marketing objectives and business outcomes
Develop a go-to-market strategy targeting key Retail & eCommerce audiences, leveraging industry insights to drive platform adoption

• Utilize Certinia Professional Services Automation (PSA) software to proactively manage resource requests, assignments, and schedules across professional service engagements.
• Interface with Sales Leaders to monitor opportunities in the pipeline and maintain resource request data hygiene for prospective professional service engagements.

• Identifying target accounts
• Developing email and phone campaigns

• Develop commercial relationships in collaboration with the Strategic Account Executive to increase Braze utilization and value
• Partner closely with Strategic Account Executives and Customer Success Managers to secure contract renewals

• Develop and execute strategies that contribute to achieving Braze’s GRR, NRR, and customer health goals.
• Lead, mentor, and manage the Americas Customer Success team, fostering a culture of high performance, collaboration, and continuous improvement.

• Develop and execute strategies that contribute to achieving Braze’s GRR, NRR, and customer health goals.
• Lead, mentor, and manage the Americas Customer Success team, fostering a culture of high performance, collaboration, and continuous improvement.

• Develop and execute strategies that contribute to achieving Braze’s GRR, NRR, and customer health goals.
• Lead, mentor, and manage the Americas Customer Success team, fostering a culture of high performance, collaboration, and continuous improvement.

• Be a core member of the One-Time Services Department Senior Leadership Team, helping guide and shape the future of the department and contributing to the future of the wider business
• Manage multiple One-Time Services teams in APAC and act as the direct manager of both people managers and individual contributors across multiple diverse locations - hiring, nurturing, performance managing, and supporting the development and satisfaction of your team

• Be a core member of the One-Time Services Department Senior Leadership Team, helping guide and shape the future of the department and contributing to the future of the wider business
• Manage multiple One-Time Services teams in APAC and act as the direct manager of both people managers and individual contributors across multiple diverse locations - hiring, nurturing, performance managing, and supporting the development and satisfaction of your team