Jobs at Assembled

• Employee Relations: Act as a key point of contact for employees and managers regarding HR matters, supporting positive relationships and helping resolve workplace issues.
• HR Policy Implementation: Develop and implement HR strategies, policies, and processes that align with Assembled’s overall business strategy.

• Building trust in Assembled’s metrics and data: our customers are making critical staffing, routing, and people management decisions based on this data
• Evolving our data model and integrations for easier onboarding, data validation, and bringing more critical metrics and flexibility into Assembled

• Be an expert in the capabilities of our products and their business value: work closely with teams across Assembled to build up exhaustive knowledge of how our product works and why it matters from a customer’s perspective, as well as the wider customer support and workforce management landscape.
• Build a product taxonomy: organize and maintain the system of words we use to describe concept...

• A deep dive into the day to day life of the team
• Our CTO John's take on building out the team

• Build the product marketing foundation underlying our go-to-market approach, including message house, personas, competitor deep-dives, and so much more
• Tackle big-picture storytelling at the brand, category, and investor-facing level

• Train the SDR team to identify, contact, and create qualified opportunities
• Build a playbook across different segments of the business to generate consistent opportunity flow for the sales team

• Schedule Integrations: We built out a platform to integrate with vendors and pull in all of their agents along with agents schedules — a level of visibility they weren’t able to get to without Assembled.
• Vendor scorecard (in progress): We’re currently building out ****a way for customers to set go...

• Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
• Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results

• Data Ingestion: The team processes tens of millions of customer support tickets daily through various direct integrations with customer support platforms and our API. This data is vital for powering staffing decisions for our customers. We are focused on improving our API while also striving to streamline the scaling of our integration processes. Additionally, we aim to enhance the reliability, performance, and alerting of our data ingestion pipelines.

• Increase pipeline through booking meetings with outbound leads
• Hit daily and monthly outbound goals for cold calls and email outreach, balancing personalization at scale

As we may not have a role that aligns with what you're looking for today, we encourage you to share your resume and let us know what kinds of opportunities you're interested in. As a startup, our needs our constantly changing, and we’ll reach out when a role opens up that aligns with your experie...

• Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times.
• Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store...

• Staffing timeline: our core scheduling tool that enables managers to efficiently schedule their agents (it’s also the most feature-rich page at Assembled)
• Time off management: a platform that allows agents to request time off and managers to review those requests while ensuring there’s enough agent coverage

• Develop and execute a strategic plan to achieve and exceed sales targets
• Lead, mentor, and scale a high-performing team of enterprise Account Executives, fostering a collaborative and results-driven culture.

• Drive alignment across Sales, Marketing, Customer Success and more to ensure consistency on operational strategy, communications, and execution across pipeline creation, implementation, and upsell/cross-sell
• Work closely with internal and GTM partners to implement and own new sales/marketing systems, p...

• Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
• Demonstrate an ability to multithread and access C-level executives

• Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Assembled
• Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects