ArenaCX careers

ArenaCX operates a BPO marketplace connecting buyers and sellers of outsourced labor. Not only do we help brands source, vet and deploy custom-tailored provider portfolios, we make the management of the operations seamless and results-optimized. Our robust SaaS platform can triage, route, measure and report on all customer interactions in near real-time and is designed to drive down costs and deliver the best possible service outcomes. In short, ArenaCX is the modern way to outsource.

ArenaCX’s goal is to transform how the world’s customer service leaders procure and manage their agent networks by becoming the world’s first marketplace for contact centers. We aim to evolve this discipline from a tactical function centered on hiring, training and scheduling contact center labor to a strategic function focused on managing the trade-offs between cost, speed, and quality to deliver continuously improving business outcomes. If we succeed, ArenaCX will become the destination for discovering, trialing and managing contact centers, with smart technology, processes and business models that deliver so much value our customers couldn’t imagine returning to traditional models.