Jobs at Airbnb - Page 3

• Lead the Production team across EMEA
• Oversee the EMEA production lifecycle end-to-end, from ideation with the Host to final launch of the experience in the platform, ensuring that each new offering is high-quality, unique, authentic and commercially viable.

• Build, lead and mentor a team of Market Managers across the EMEA region, driving operational excellence and accountability.
• Curate a world-class community of hosts that share their passion with our customers.

• Build, lead and mentor a team of Market Managers across the APAC, driving operational excellence and accountability.
• Curate a world-class community of hosts that share their passion with our customers.

• Build, lead and mentor a team of Market Managers across the EMEA region, driving operational excellence and accountability.
• Curate a world-class community of hosts that share their passion with our customers.

• Resolution Center experiences that allow hosts and guests to resolve issues among themselves before involving Airbnb, e.g. AirCover for Host intake experience.
• Agent tools that allow agents understand and solve the issues customers can’t resolve with themselves.

• Develop a roadmap with a longer-term vision for Reliability and serve as a strategic thought partner within the organization.
• Design, implement and influence company-wide SRE architecture, innovation, engineering, and standards.

• Build, lead and mentor a team of Market Managers across the APAC, driving operational excellence and accountability.
• Curate a world-class community of hosts that share their passion with our customers.

• Airbnb is seeking a highly skilled and experienced Engineering Manager, Site Reliability Engineer (SRE) to join their team. The Engineering Manager is a key member of the technical team who will help facilitate a best-in-class enterprise-wide SRE program that enables the business. They will be responsible for driving the continued development of a long-term Reliability strategy and for ensuring the overall performance and reliability of Airbnb’s infrastructure and products. Additionally, they will work closely with engineering teams to provide tools, processes, and expertise to make services easy to operate and as reliable as possible.

• Develop high quality data assets for product and AI/ML use-cases
• Develop frameworks and tools to scale insight generation to meet critical business and product requirements

• Develop relationships with key contacts across governments, engaging them in meaningful discussions on development and implementation of government policy;
• Monitor government policy developments in the housing, tourism and technology areas;

• Manage areas of our platform controlling financial close including revenue, contra revenue, incentives and other balance sheet impacting items
• Development and review of routine and non-routine journal entries and adjustments

• Support the Campaign Manager and colleagues in developing strategies, determining policy objectives and design policy positions across the French market.
• Establish new and maintain existing relationships with an extensive network of contacts in local and regional legislative, executive and administrative offices.

• Global Tax Engineering at Airbnb solves some of the most challenging and unique problems faced by our business.
• Team Culture:

Inclusive and supportive work environment. We promote sustainable engineering practices, well-being / healthy team dynamics, and value differences.
Career development-- internal mobility, mentoring opportunities, and leadership development opportunities.
Work on launching and expanding our protection products across global markets.
Seize greenfield opportunities on a fast-growing team.
Deliver on a strategic, multi-year platform roadmap and global rollout.
Collaborate with product, engineering, data science, data engineering, and numerous platform teams within Airbnb.

• Develop growth plans for current and prospective users in each market; collaborate across functions to create an integrated roadmap, budgeting, and measurement plans that deliver on the strategy.
• Partner with the Airbnb global campaign team, internal creative and other external agency partners, ensuring optimal resourcing, timely briefings, contracts, payments and a deep understanding of the brand and business opportunities, challenges and plan.

• Develop a portfolio view of CSP programs’ scope and objectives. Collaborate with stakeholders to ensure technical feasibility and drive projects end-to-end. Provide leaders with sufficient visibility into execution status, issues, and decisions.
• Lead planning, execution, and delivery of large cross-functional initiatives aimed at increasin...

• Support, scale, and advance security or related functions through practical applied uses of data analytics, ML models, and integration of genAI and LLM models from past experience at equivalent size, scope, scale, and technically complex companies comparable to Airbnb.
• Provide strategic approaches and methodologies to advance security disciplines working with lar...

• Complex case management: Has “perfected the core” of your role of providing the highest level of service to our community

Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone
End-to-end management of complex cases with the objective to resolve customers’ issues based on workflows & management guidelines
Recognize case type/severity and work cases correctly according to your service’s scope, escalating accurately to other teams when appropriate
Takes on casework at a degree of severity/complexity under close supervision
Ability to recognize & assess threatening & risky behaviors
Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval
Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work
Understands multiple perspectives on a topic or situation
Able to evaluate and present multiple options for addressing a problem
Can be brought to engage more with senior stakeholders with help from management

• Define the key objectives and priorities for France and Belgium, with the Country Manager and all cross-functional teams.
• Identify, evaluate and prioritise initiatives and operational projects that align with company strategies and country strategies.

• Airbnb is a vision and mission driven company. Our Product Managers embody this culture and mindset. Product Managers here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community. We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.

• Contributing to the development of long-term strategies and roadmaps, and influencing the technical direction of our logging infrastructure
• Architecting scalable solutions for real-time and batch event processing