Jobs at Airbnb - Page 2

• Collaborate across disciplines to execute on product and business strategy, focusing on building world-class voice-based products and features.
• Work cross-functionally with product managers, designers, and engineering partners to execute on strategy, ensuring our voice products deliver exceptional quality.

• Advise business, product, design, and engineering teams throughout the product development and operations programming lifecycle and on a broad range of compliance issues for cutting edge and first impression legal issues.
• Serve as day-to-day partner for business teams in order to understand the product roadmap and p...

• Build backend services and APIs to create scalable engineering systems
• Work with data scientists, business analysts and operations to define, capture, and use real-time event data for business insights and product features

• Implement and manage Airbnb Payments’ ICT Risk Management framework across multiple time zones, especially the US and Europe
• Lead payments-focused ICT Risk Assessment with the Information Security Team

• Demonstrates integrity, confidence in decision-making, and adaptability in navigating ambiguity, while continuously embracing growth opportunities.
• Displays a bias towards action and consistently delivers results in a high-performance environment.

• Manage and drive a full-cycle recruitment process for high-volume positions in customer support, specifically in India.
• Build diverse pipelines and consider the importance of balanced candidate slates to ensure a quality, speed-volume hiring process.

• Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs
• Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities

• You are excited by complex business problems
• You have experience in business operations and strategy in a fast growth environment

• Lead the design, implementation, and testing of data systems, from architecture to production.
• Build batch and real-time data systems that support business needs and critical products.

• Building out Bayesian inference
• Bias correction for marketplace experiments with strong interactions

• Lead the strategic evolution of Airbnb's City Portal product, collaborating with cross-functional teams to shape its development and ensure it meets the needs of over 600 governments worldwide.
• Collaborate with product teams to contribute to the development of new features for Airbnb’s City Portal, ensuring that it remains a cutting-edge resource for government partners.

• This role will have a direct impact on ensuring Airbnb complies with indirect tax return filings and payments for all relevant entities on a global scale.
• The ideal candidate for this position will have strong attention to detail as well as strong time management and the ability to confidently support processes within the organization. In addition, the ideal candidate will have cash management or accounting experience, and an understanding of Indirect Tax and the ability to work in a fast paced environment.

• Advise on, draft and negotiate commercial contracts and documents, including those required by our Marketing and Comms teams to execute major brand campaigns and activations in the APAC region and globally
• Advise on and drive cross-functional projects with product, engineering, local operations and b...

• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team

Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.
For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work

• Gestion de dossiers complexes : fournir le plus haut niveau de service à notre communauté à chaque fois.

Interagir avec les clients d'Airbnb et les membres de la communauté en utilisant tous les canaux actuels et futurs, qu'il s'agisse des outils Airbnb ou d'outils externes.
Assumer la responsabilité de bout en bout de tous les dossiers assignés : veiller à ce qu'une résolution finale complète soit atteinte sur la base des flux de travail, des directives de gestion et d'une évaluation personnelle de la situation du dossier.
Devenir spécialiste des politiques et procédures d'Airbnb.
Fonctionner avec peu ou pas de soutien de la direction.
Expliquer et simplifier des informations complexes, fournir un contexte approprié et répondre à des questions difficiles avec assurance.
Capacité à négocier et à servir de médiateur entre les hôtes et les voyageurs pour régler les problèmes liés aux réservations à enjeu élevé et de grande valeur.
Anticiper de manière proactive les attentes des utilisateurs en ce qui concerne la résolution des dossiers et travailler à l'obtention du meilleur résultat pour toutes les parties concernées, en réfléchissant de manière créative et en recherchant constamment des compromis.

• Complex case management: Provide the highest level of service to our community in each and every case

Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools
Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation
Become a subject matter expert in Airbnb policies and procedures
Operate with little to no support from your leadership
Explains and simplify complex information, provide appropriate context, and address complex questions with confidence
Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations
Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises

• Offrir un environnement opérationnel solide pour vos équipes et assurer une assistance de haute qualité pour tous les membres de votre équipe.

Gérer l'équipe dans la résolution de problèmes complexes, délicats ou urgents qui pourraient poser un risque important pour notre marque ou nos utilisateurs, en étant notamment le point de remontée hiérarchique le plus élevé pour les consultations relatives à des dossiers et les remontées hiérarchiques de haut niveau provenant d'autres parties prenantes.
Rencontrer régulièrement vos subordonnés directs pour examiner leur travail et leur fournir un encadrement de haute qualité basé sur le coaching comportemental, et être en mesure de créer une stratégie/un plan de développement des performances pour votre ou vos services.
Donner des consignes à votre équipe sur les pratiques recommandées en matière de traitement des dossiers et des situations, et s'assurer que les méthodes de travail sont documentées et suivies.
S'assurer que l'équipe est toujours composée de personnes compétentes, et que les formations d'intégration et continues sont bien suivies.
Lorsque les dossiers impliquent des parties prenantes internes, indiquer aux ambassadeurs les mesures à prendre pour les clore et les aider dans les rares cas de surcharge de travail.
Collaborer avec les personnes en charge de la gestion de la capacité et de la gestion prévisionnelle des emplois et des compétences pour définir l'effectif minimum, assurer une dotation suffisante, déterminer les impacts des changements sur la planification d'urgence et préconiser les besoins en personnel en fonction du volume de travail.

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features
• Lead a full stack team of web, mobile and backend engineers

• Understand user needs and identify market opportunities, to define and drive the product vision, strategy, and roadmap, aligning with company-wide goals and objectives.
• Look deep into the status quo for the real problems and causes, and propose product solutions to tackle the problems identified

• Manage a team of business process improvement analysts and leads.
• Build and strengthen team capabilities in problem solving, process mining, modeling, process design and improvement at scale, and drive analytics approaches to enable business process improvement in service quality.