Project Manager - Customer Experience

Job Description

Project Manager – Customer Experience

Workplace type: Remote

Job location: United States (This is a remote role based in the United States. Candidates located in the Eastern Time Zone are preferred)

Job Overview:

Exxat is seeking a dynamic and experienced Project Manager to join our Customer Experience function. In this role, you will be responsible for developing and executing strategies that drive awareness, engagement, and adoption of our innovative education management platform. You will work closely with cross-functional teams—including Product Management, Sales, Marketing, and Customer Success—to ensure our solutions meet market needs and deliver exceptional value to our users.

Key Responsibilities:

Content Development & Delivery:

• Develop customer-focused content that highlights discipline expertise and product capabilities to enhance adoption and value.
• Design and deliver Exxat Prism webinars, including product training and discipline-specific sessions (often in collaboration with guest speakers).
• Support the design and facilitation of internal product training as needed.
• Provide scripts and feedback on Exxat’s help resources including documents, videos, and podcasts
• Manage a team of technical writers for help resources.

Project & Program Management:

• Create and execute cross-functional project plans that drive adoption and enhance the overall customer experience.
• Create business reviews for CX function

Contribute to improve product:

• Drive consultant engagement to understand requirements to enter new disciplines
• Discipline product fit analysis
• Provide product feedback on verbiage and user experience

Partnerships & Collaboration:

• Serve as a product champion at industry conferences alongside Sales and Marketing teams.
• Share insights on evolving trends and emerging requirements within allied health education and related disciplines.
• Work with industry partners, influencers, and thought leaders to amplify Exxat’s reach and strengthen credibility within the health sciences education sector.

Qualifications:

• Graduate degree in Health Sciences, Marketing, Business, or a related field (MBA or advanced degree preferred).
• 5+ years of experience in content development, education, or product marketing, ideally within SaaS, EdTech, or Learning & Development (L&D).
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills.
• Proficiency in creating business review presentations and executive summaries
• Proficiency with AI tools to drive efficiencies and outcome quality
• Proficiency in CRM systems.
• Collaborative mindset with the ability to thrive in a fast-paced, cross-functional environment.

Reporting To: VP, Customer Experience