IT Operations Analyst II

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.About UsFivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.About The RoleFivetran is building data pipelines to power the modern data stack for thousands of companies.The IT Operations Analyst II is the front-line resource for end-user IT support, resolving hardware, software, and access requests through the company's ticketing system. This role manages the laptop and device lifecycle, provisions and troubleshoots application access, and supports employee and contractor onboarding/offboarding. The IT Operations Analyst II escalates systems-level and identity-architecture issues to the IT Systems team as needed. It is based in the Denver office.Technologies You’ll UseThis role works hands-on with the following systems on a daily basis: **Identity & access:** Okta **Device management (MDM):** Jamf (Mac), Microsoft Intune (Windows) **Collaboration & productivity:** Slack, Google Workspace, Notion, Zoom/Google Meet **Ticketing:** Jira **Credential management:** 1Password **Hardware:** Mac and Windows laptops, conference room AV/video-conferencing equipment **Business applications:** exposure to common SaaS tools (e.g., NetSuite, Salesforce, GitHub) at the access-provisioning levelWhat You’ll Do Respond to and resolve end-user IT support tickets covering hardware, software, and access requests Manage the laptop/device lifecycle: refresh eligibility, new-device deployment, and purchase-eligibility requests Provision and troubleshoot application access through the identity provider (e.g., Okta), including tile assignments, login errors, and MFA/passwordless configuration Support onboarding and offboarding for employees and contractors, including device setup and access provisioning across core systems Troubleshoot common issues with collaboration and productivity tools (e.g., Slack, Google Workspace, Notion) Support office technology, including conference room AV and video-conferencing equipment Maintain accurate records of hardware inventory and ticket resolution Escalate systems-level issues (SSO configuration, elevated access, integration troubleshooting) to the IT Systems teamSkills We’re Looking For Experience in an IT helpdesk, service desk, or end-user support role Familiarity with identity/SSO platforms (e.g., Okta) from an end-user support perspective Experience working in a ticketing system (e.g., Jira, Zendesk, ServiceNow) Strong customer service and written communication skills Basic hardware troubleshooting on Mac and/or Windows laptopsBonus Skills Experience supporting SaaS application access requests across multiple systems Familiarity with Google Workspace and/or Microsoft 365 administration basics Experience supporting new-hire onboarding/offboarding at scale Experience in a fast-growing or multi-office environmentPerks And Benefits100% employer-paid medical insuranceGenerous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.RSU stock grants*Professional development and training opportunitiesCompany virtual happy hours, free food, and fun team-building activitiesMonthly cell phone stipendAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.*May vary by country and worker type - please reach out to your recruiter for more informationClick here to learn more about Fivetran's Benefits by Region.We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.To learn more about our candidate privacy policy, you can read our statement here.We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.