Sales Executive

Job Description: Sales Executive

Company: Flo Mattress — Flo Sleep Solutions Private Limited

Location: As per business requirement

Experience: 1–4 years

Employment Type: Full-time

About Flo

Flo is a fast-growing Indian sleep and mattress brand focused on making high-quality sleep products accessible to every Indian. With a strong online presence, in-house manufacturing capabilities, and an expanding offline footprint, we are building a trusted consumer brand across India.

We are looking for enthusiastic, customer-focused Sales Executives who can help customers find the right mattress and deliver an excellent buying experience.

Role Overview

As a Sales Executive, you will be responsible for engaging with customers, understanding their sleep and comfort needs, recommending the right products, and achieving sales targets.

The ideal candidate is confident, persuasive, service-oriented, and comfortable working in a target-driven environment.

Key Responsibilities

• Welcome customers, understand their requirements, and recommend suitable mattresses and sleep products.
• Explain product features, benefits, materials, firmness levels, and differences between product variants.
• Demonstrate products and help customers make informed purchase decisions.
• Achieve monthly sales targets and contribute to store revenue growth.
• Upsell and cross-sell relevant products and accessories.
• Maintain strong product knowledge and stay updated on new launches and offers.
• Handle customer queries, objections, and complaints professionally.
• Ensure the showroom or sales area is clean, organised, and visually appealing.
• Maintain accurate records of customer interactions, leads, enquiries, and sales.
• Follow up with prospective customers to convert enquiries into orders.
• Coordinate with the operations and delivery teams to ensure a smooth customer experience.
• Adhere to company policies, pricing guidelines, and sales processes.

Requirements

• 1–4 years of experience in retail sales, showroom sales, consumer durables, furniture, mattresses, or lifestyle products.
• Strong communication and interpersonal skills.
• Customer-first attitude with the ability to understand and address customer needs.
• Persuasive selling skills and confidence in handling objections.
• Target-oriented mindset with a track record of achieving sales goals.
• Basic computer skills and familiarity with billing systems or CRM tools.
• Willingness to work retail hours, weekends, and holidays as required.
• Fluency in the local language and basic Hindi; English proficiency is an advantage.

Key Performance Indicators (KPIs)

• Monthly sales revenue and target achievement.
• Customer conversion rate.
• Average order value.
• Upselling and cross-selling performance.
• Customer satisfaction and feedback.
• Lead follow-up and enquiry conversion.
• Attendance, punctuality, and adherence to store processes.

What We Offer

• Competitive salary with performance-linked incentives.
• Training on mattress products, customer engagement, and consultative selling.
• Opportunities to grow into senior sales, store management, and other leadership roles.
• The opportunity to work with a fast-growing Indian consumer brand.

If you enjoy interacting with customers, helping people sleep better, and achieving sales goals, we would love to hear from you.