Engagement Manager

About Digit88:
Digit88 is a boutique software product engineering company based out of Bengaluru since 2014. Over the years,
we have established and managed 12+ high-performance product engineering teams in the areas of
AI/Conversational AI/Tele-health/Healthcare systems/Logistics/E-commerce and more.
Since 2016, we have partnered with one of the world's foremost Conversational AI companies to set up their
dedicated product engineering team in India. Over the past 5+ years, we have been collaboratively engineering
highly scalable, high-performance, resilient platforms with teams in Seattle, Mountain View, UK, Israel and
Germany.
Founded in New York City with over 1,200+ employees spanning 6 continents and dozens of countries, our
partner is a transformational force in how brands and consumers communicate. With over 18,000 brands,
including HSBC, Disney, Verizon, and Home Depot using the platforms that we are developing, our partner is a
market leader in Conversational AI, competing with the likes of Google Dialog Flow, IBM Watson, Microsoft, and
more.
The Vision:
To be the most trusted technology partner to innovative software product companies worldwide.
Job Profile:
● The Engagement Manager is accountable for predictable customer delivery. This person connects
executive stakeholders, delivery teams and internal leadership, maintaining clarity on scope, plan,
dependencies and commercial commitments.

● The role combines customer leadership with disciplined program management in a fast-moving startup
environment.
● Establish the delivery plan, governance cadence, milestones, decision forums and escalation path.
● Own scope, change control, dependencies, RAID management and executive status communication.
● Coordinate with Solution Architecture, Customer Engineering, Product Engineering and Customer
Success.
● Maintain customer trust through clear expectations, early risk communication and accountable follow-
through.
● Track delivery economics, staffing needs and forecast changes with leadership.
● Drive readiness reviews and secure stakeholder alignment for testing, go-live and transition.
● Own delivery governance and customer alignment; Solution Architect owns technical design approval.
● Do not substitute schedule pressure for technical readiness or product approval.
● Partner with Customer Success on transition and adoption rather than extending implementation
indefinitely.
To be successful in this role, you should possess:
● Education: Bachelor's degree in Engineering, IT, Science, or other Technical qualification
● 7+ years in enterprise software implementation, technical program management or consulting delivery.
● Experience leading complex, cross-functional customer programs from kickoff through production
launch.
● Strong executive communication, facilitation, negotiation and conflict-resolution skills.
● Working knowledge of cloud software, integrations, testing and deployment lifecycles.
● Experience with AI platforms, CRM, Contact Center, CX transformation or regulated enterprise
customers.
● Commercial management experience covering SOWs, change requests, utilization and margin.
● Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
● Strong “hands-on” project management experience from inception to closure phases
● Experience in handling multiple small and mid-sized projects simultaneously as a lead/PM
● Experience in delivering one or more fixed-time, fixed-price or SLA based managed services
engagements
● Over 5 years of experience in a direct client-facing role (preferably in the US or UK) as part of a
consulting/ services organization
● Experience of working within complex, matrixed multi-location teams
● Experience creating, executing, and amending project plans for large, complex projects
● Direct people management responsibilities for 5 or more people (including track leads/ other leads) and
indirect responsibility/ span of 15 or more people as part of a cross-functional team comprising of
business analysts, Creative designers, developers, testers, and other support functions
● Ability to overlap with the APAC or US time zone.
Additional Project/Soft Skills:
● Should be able to work independently with India & US based team members.
● Strong verbal and written communication with an ability to articulate problems and solutions over the
phone and email.
● Strong sense of urgency, with a passion for accuracy and timeliness.
● Ability to work calmly in high-pressure situations and manage multiple projects/tasks.
● Ability to work independently and possess superior skills in issue resolution.
● Should have the passion to learn and implement, analyse and troubleshoot issues.
Benefits working @ Digit88:

● Comprehensive Insurance (Life, Health, Accident)

● Flexible Work Model

● Accelerated learning & non-linear growth

● Flat organization structure driven by ownership and accountability

● Work with global peers, including top engineers and professionals from companies like Apple, Amazon,
IBM Research, and Adobe

● Make a global impact with your work, leading innovations in Conversational AI, Tele-Medicine,
Healthcare, and more

● Collaborate with a founding team of serial entrepreneurs with multiple successful exits, offering
immense learning opportunities and challenges