Customer Service & Operations Coordinator

Location: Remote (Philippines)
Work Hours: 9:00 AM – 5:00 PM (client’s local time zone)
Employment Type: Full-Time

About the Role

We are seeking a proactive and highly organized Customer Service & Operations Coordinator to support a growing landscaping and outdoor services business. This remote role serves as the central communication link between customers, field crews, and the billing team.

You will handle incoming customer calls, manage and document service requests, coordinate field crew schedules, and ensure every customer inquiry is resolved with professionalism and care. Training on LMN (Landscaping Management Software) will be provided to the right candidate.

Key Responsibilities

• Answer customer calls, inquiries, and complaints with professionalism
• Manage and document service requests in LMN
• Translate customer requests into clear instructions for field crews
• Coordinate crew schedules, confirm appointments, and communicate changes
• Follow up with customers after job completion
• Prepare accurate invoice information for the billing team
• Maintain organized records of customer interactions and job statuses

Must-Haves

• Prior experience in customer service, operations coordination, service dispatch, or scheduling
• Excellent spoken and written English communication
• Strong telephone etiquette and confidence
• Scheduling and appointment management skills
• Problem-solving and complaint handling ability
• Attention to detail for record-keeping
• Basic computer proficiency and business software usage
• Ability to work independently with minimal supervision
• Willingness to learn LMN software

Nice-to-Haves

• Experience supporting landscaping, lawn care, gardening, or property maintenance businesses
• Basic knowledge of landscaping services (lawn maintenance, garden care, seasonal cleanup)
• Experience with field service management software, CRM platforms, or job management tools
• Experience coordinating field technicians, crews, or contractors
• Familiarity with invoice preparation, billing support, or administrative documentation
• Experience supporting U.S.-based customers or international clients
• Prior LMN software experience