Product Operations Manager

What you’ll do

• Lead and execute end-to-end delivery of high-priority product programs across different teams within Checkr, from early access with external customers through GA exit criteria and post-launch follow-through
• Build integrated program plans that define scope, milestones, owners, dependencies, decision points, success measures, and escalation paths
• Run the quarterly and annual product planning cadence with Product, Design, and Engineering leadership
• Define, track, and report on product KPIs, operational metrics, and SLAs alongside product managers, engineers, and data scientists
• Build agentic workflows and processes using tools like Claude Skills and Cowork to raise engineering velocity and launch quality
• Own cross-departmental initiatives without a single owner, such as internal tool rollouts and PRD templates, and turn launch retros into better defaults

What you bring

• 4+ years in product operations, technical program management, product management, or business operations, ideally at a technology company handling sensitive or regulated data
• Track record of leading complex, cross-functional launches or multi-quarter programs from strategy through rollout and adoption
• Experience building repeatable systems for roadmap, prioritization, and planning across product and engineering teams
• Hands-on fluency with AI tools (e.g., Claude Skills, Cowork, Codex), plus strong written and verbal communication, including concise, decision-ready updates for senior stakeholders
• Exceptional communicator who influences without authority across diverse stakeholders (Product, Eng, Legal, Security, GTM) and delivers concise, decision-ready executive updates
• Familiarity with enterprise B2B SaaS, phased rollouts, or compliance-driven environments (FCRA, EEOC, GDPR, CCPA) is a plus
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes