Head of Operations - (Hybrid System)

This is the path of Head of Operations: if you scale us, you become the operator-in-chief.” Could you be one of the Swiss Army knife who builds CityZeen’s business machine? driving us to $100M ARR and beyond? We are looking for trust, execution and proof of it, not just a strong resume.

Why You’ll Thrive at CityZeen
Mission-driven scale. We’re “the regenerative Club Investment where middle class get amazing yields” and our core values—Regenerative Finance, Wealth Creation, Habitat Stewardship, Well-being—guide every decision.

Pan-European licence coming online. You’ll architect the operations that satisfy regulators, delight members, and power exponential growth .

Culture of autonomy + impact. Early-stage equity at seed valuation, a lean executive team, and the trust to invent your own playbook.

Global-local. HQ in Paris, hubs in Toronto and Bogotá—lead a distributed organization in English + up to two additional languages of your choice.

The Impact You’ll Own - First 1-3 months, next 6, 9 Months

• Roll up your sleeves and join the ongoing fundraising campaign ongoing • Map and optimize end-to-end business processes: finance ops, sales funnel, channel management. You deploy AI across process. • Establish KPI dashboard (budgets, burn, runway, project deadlines).
• We are applying for a financial license in Europe and other jurisdictions, this a key role, if you speak French or have been into FinTech operations. • Quick-win talent gaps: hire critical 1–3 roles in ops, sales, customer success. • Scale operations to support $100 M ARR run-rate: SOPs, OKRs, and a performance culture. • Lead and ownership: cost-to-revenue ratio and 20 % by optimising headcount and vendor spend. • Build 5-15-25-50-person ops organization: Sales, BizDev, Customer Success, Talent, Compliance. • Forge 5 strategic alliances/distribution channels (banks, asset managers, platforms).

***Stock options will come up during that period of time, based on first results.

What You’ll Own

• Operational Excellence and Strategy
• Design, document, and continuously improve our business machine—from deal sourcing to settlements.
• Institute data-driven decision-making: math-and-Python-friendly models for forecasting, capacity planning, and runway management.

People and Culture

• Recruit, onboard, and retain high-calibre teams across Europe.
• Embed CityZeen’s 4S values into everyday rituals: performance reviews, leadership forums, “Bias-Buster Fridays,” and more.

Where we are now?

• 2 strategic clients signed ($15M+, $30M+)
• France/EU license path underway
• Global ops from day one
• Product v3 in development
• Sustainability + blockchain + AI sweet spot

Partnerships and Growth Channels

• Negotiate distribution and alliance agreements—banks, platforms, fintechs, regulators, and service providers.
• Own go-to-market execution for new verticals (e.g., tokenized asset offerings, ESG-themed funds).
• Risk and Compliance
• Lead operating risk management: process control, audit readiness, and compliance with MiFID II, PSD2, GDPR.
• Be the gatekeeper of trust—ensure no back-doors, no hidden data, and ironclad governance.
• Financial Stewardship
• Partner with CEO to manage budgets, burn rate, and fundraising readiness.
• Act as a cost-killer: negotiate vendor contracts, optimise cloud and ops spend.

Who You Are

• 8+ years in Ops leadership at asset managers, banks, or FinTech scale-ups—ideally across multiple European markets or USA.
• “Multilingual is a plus (French/Spanish/Portuguese preferred).”
• Tech-savvy operator. Hands-on with data, comfortable in Python, and fluent in modern SaaS/Cloud tools.
• Emotionally intelligent. You build trust through transparency, accountability, and empathy.
• Deal-maker & budget hawk. Fierce negotiator who optimises TCO without compromising agility.
• Mission and values–aligned. You lead by example, putting regenerative finance and sustainable impact at the heart of every process.

What You Get

• Significant equity + competitive salary. Early-stage option pool at seed valuation.
• Executive seat. Report directly to the CEO; shape every strategic and operational decision.
• Global flex. Hybrid-friendly in Paris, with options across CET time zones.
• Purpose and community. Join a diverse, mission-first team building the next generation of sustainable finance.

How to Apply
Resume and Track Record: Highlight two operational transformations you led end-to-end—include metrics.

Strategic Blueprint: A one-pager (diagram + bullets) outlining how you’d scale CityZeen’s operations to $100 M ARR and $1 B valuation in three years.

Do you know you’d structure a distributed Ops team, manage compliance & scale GTM channels across EU/LatAm/USA/CAN? Are you skilled prioritizing? Have you been at the heart of a FinTech?

If you’re ready to architect the business machine for regenerative finance and drive us to unicorn status, we can’t wait to meet you.

We welcome candidates from top software companies (Google, Amazon, Meta, Apple, SaaS, Unicorns, FinTech, Banks, etc) as you match our purpose and culture, this is a key role at this stage.

***Salary: The range you have are for residents in the USA, Canada, or Europe.
For applicants from Latin America, South of Asia, India, Africa will be different (Market conditions). However, those appliying and looking for long term engagement, will perceive unique benefits.