Jobs at Checkr

• Set and lead the creative vision for Checkr, translating brand strategy into distinctive ideas, campaigns, and experiences that build recognition and strengthen the brand over time
• Own and evolve Checkr's newly refreshed brand identity system — visual language, voice, and design standards — ensuring it's applied consistently and thoughtfully while continuing to push the brand creatively as the company scales

• Assess existing operations and support processes using established methodologies to identify gaps, redundancies, and inefficiencies, and baseline current performance using existing operational data (volume, handle time, TAT) to size the problem before recommending a change.
• Translate customer experiences into mapped, actionable improvements to support flows

• Embed with the Growth team; help define the roadmap, vision, and lead design work.
• Own the design work for funnel optimization, NUX, and personalization for guided flows.

• Own design for key Verifications product areas—including drug & occupational health testing—across candidate, employer, and internal operational experiences (as applicable), from discovery through launch and iteration.
• Partner with Product and Engineering to define problems, shape roadmaps, and deliver high-quali...

• Build and deploy ML/AI services. Design, develop, and ship ML models and AI systems that Product Engineering teams rely on. You write the model code, the API layer, the monitoring, and the tests. Not notebooks; production services.
• Design with LLMs and APIs. Use LLM APIs (OpenAI, Anthropic, etc.) as building blocks in produc...

• Build and evolve software with an eye for building common platform functionality that other teams leverage in their work.
• You will be cranking out a lot of code building out scalable, performant, and secure APIs.

• Collaborate with hiring managers and executives to understand hiring needs and define requirements
• Develop unique sourcing strategies to surface top passive candidates

• Manage the end-to-end procurement process for assigned categories, including sourcing, contract negotiation, and vendor relationship management.
• Develop and implement procurement strategies for designated categories that drive cost savings and cost avoidance while optimizing vendor performance.

• Support program management for a portfolio of Corporate Engineering initiatives, tracking progress from scoping through delivery and post-launch review.
• Maintain program roadmaps and status reporting, translating progress and blockers into clear updates for stakeholders and leadership.

• Own technical revenue accounting under ASC 606, serving as subject matter expert for complex revenue recognition matters, including contract assessments, non-standard deal structures, and evolving pricing and product models.
• Lead the revenue accounting close for month-end and quarter-end, ensuring accurate and timely r...

• Build and lead a new Nashville-based team of 5-6 support specialists, owning hiring ramp, onboarding, and day-to-day performance from the ground up
• Coach reps in real time through call and ticket reviews, live shadowing, and structured 1:1s, turning good performance into great candidate experiences

• Drive Resolutions: Resolve high-priority support requests from SMB and Mid-Market customers, using judgment to know when to solve versus escalate
• Control the Conversation: Confidently guide customer interactions across chat, email, and phone, setting expectations, de-escalating tension, and steering toward resolution

• Lead and develop a high-performing procurement team, setting expectations, priorities and growth plans.
• Build the operating system (intake SLAs, negotiation playbooks, escalation paths) that lets the team run efficiently as the company grows.

• Design brand-forward web experiences that are polished, on-brand, and grounded in customer and business outcomes, across all marketing surfaces.
• Own and evolve brand standards, guidelines, and design systems for web.

• Lead and develop a high-performing team: Recruit, mentor, and manage a team of experienced Customer Success Managers, fostering their professional growth, encouraging decentralized decision-making, and ensuring they have the tools and support to excel in a complex strategic environment.
• Oversee strategic customer relationships: Ensure strategic alignment with customers, acting as...

• Deliver high-quality technical support to customers and partners by investigating complex inquiries via Salesforce ticketing and live screen sharing sessions.
• Conduct deep-dive troubleshooting at the application level using Snowflake, Datadog and API log analysis, escalating unresolved issues to Engineering with clear reproduction steps.

• Lead and Scale the Talent Recruiting Function: Develop and lead a comprehensive talent acquisition strategy that aligns with our business goals and scales with our growth. Ensure the recruiting function is efficient, effective, and capable of meeting hiring demands, by continuously improving our process and policies to align with industry best practices. Develop, mentor, and grow the team of talent acquisition professionals.

• Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case
• Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations

• Handle high volumes of customer inquiries via various channels with professionalism
• Deliver exceptional, personalized customer service

As a Senior DevOps Engineer at Checkr, your primary function will not just be managing our infrastructure, but also acting as a bridge, cementing strong relationships across all engineering teams. Your distinct role will involve fostering a culture of shared responsibility promoting Platform Engi...