Senior Consultant, Access

About Kontakt.io

Inside health systems, where every second can matter, operations are still spread across dozens of disconnected tools and platforms. Kontakt.io is changing that.

We combine proprietary hardware, AI-powered intelligence, and deep integrations with the technology health systems already have in place to build real-time understanding of what's happening across their operations. That intelligence becomes the execution layer care teams have been missing, helping them make smarter decisions and deliver better patient care.

Backed by Goldman Sachs and trusted by leading health systems including HCA Healthcare, Sutter Health, AdventHealth, Trinity Health, Northwell Health, Cleveland Clinic, and the U.S. Department of Veterans Affairs, we’ve more than doubled our revenue and are rapidly scaling with a clear path toward $100M in annual recurring revenue.

If you're excited to solve hard problems and help health systems deliver better care, we'd love to meet you!

About the Role

You bring the operational credibility behind Kontakt.io's ambulatory solutions, which span clinics, infusion centers, ambulatory surgery, and beyond. You've run access and outpatient workflows inside a health system. You help customers see what changes when our AI agents and real-time location data are in place, and then help them get there. You'll report to the Head of Advisory.

What You'll Do

• Join discovery and pitches as the operator in the room. You diagnose ambulatory workflows, quantify the opportunity, and shape the proposal.
• Lead engagements on throughput, space utilization, patient wait times, and scheduling and access workflows.
• Pitch the full ambulatory portfolio, including emerging AI and agentic capabilities, and speak credibly to unconventional uses.
• Go on-site after deployment to test, shadow, and document workflows, and turn what you learn into customer-specific documentation.
• Own dedicated consulting engagements and the outcomes they commit to.
• Present outcomes and recommendations in customer business reviews, spot expansion opportunities, and bring the customer's perspective to Product.

What We're Looking For

• 5+ years in ambulatory operations, such as clinic or practice management, infusion or ambulatory surgery operations, scheduling and patient access leadership, or operational analytics.
• Fluency with access and throughput metrics, and comfort presenting them to executives.
• Credibility as a peer to a VP of Ambulatory Operations, a COO, or clinic medical leadership.
• Comfort with technology and curiosity about AI, RTLS, and EHR-integrated workflows. No engineering background is required.
• Bonus experience: MHA or MBA; prior consulting or vendor-side experience; Lean or process-improvement certification; familiarity with Epic Cadence or other scheduling systems.

Logistics, Perks & Benefits

• This is a remote role with regular travel (about 30–40%) to meet customers.
• Equity in a high-growth company scaling toward $100M+ ARR and backed by leading investors.
• Full health, dental, and vision coverage, a 401(k), paid time off, paid parental leave and all the tools you need to do your best work.