system consultant

As a ERP Functional Consultant, you'll be working with a dynamic, multi-disciplinary team where your daily responsibilities include, but not limited to:

• Responsible for first line support of the ERP platform. As a first line supporter, you will handle standard service requests and low incident tickets within areas like AP, AR, GL, banking, time registration, invoice approval and workflows. You will also dispatch tickets to 2nd level support based on their content.
• Your daily work will be in our ITSM system, Topdesk, where you'll interact with end users and provide efficient solutions based on their feedback.
• Monitor integrations and third-party products to ensure availability and access,
• You will be responsible for documenting recurring tickets, ensuring prompt first-time resolution, and facilitating smooth handover.
• You will also work closely with our management support team to resolve employee timesheet issues.
• You are expected to stay updated on Microsoft Dynamics 365 updates and new features and contributing to the ongoing operation and configuration of the platform.

The miles you’ve walked (Education and Work Experience)
In all positions there are some things that are needed, and others a bonus. We believe these qualifications are needed for you to do well in this role:

• B.com / BBM / BBA / Economics / M. Com / MBA graduate or similar education.
• 3-5 years of hands-on proficiency in Microsoft Dynamics365 F&O Support and Operations, and preferably project implementation from a supplier, consultant or in-house role.
• Have experience with using MS Dynamics 365 Finance & Operation, DevOps and Service Management tools.
• Well acquainted with finance processes as well as expense and time management areas.
• Exposure towards power platforms like – Power Apps, Power Automate, Power BI etc. will be added advantage.
• Certified Dynamics 365 Finance Functional Consultant

Soft skills:
• Strong ability to work independently as well as in a team.
• Strong collaboration skills and a drive to get things done.
• Robust problem-solving skills and an analytical mindset.
• Proactive and driven, eager to make a difference and assist in creating a new and modern ERP operational department.
• Have strong stakeholder management and communication skills.
• Are fluent in English, spoken and written.