Sales

Sales Development Representative (SDR)

Location: Pune
Work Mode: Work from Office
Shift: US Shift
Experience: 1–3 years
Team: Sales

About ZenTrades

ZenTrades is a B2B SaaS company building technology for field-service businesses across the US and Canada, including HVAC, Plumbing, Electrical, Fire & Life Safety, and other trades.

We are looking for an energetic and driven Sales Development Representative (SDR) to build our outbound sales pipeline by identifying the right prospects, initiating conversations, and booking qualified meetings for the sales team.

What You’ll Do

Outbound Prospecting

• Identify and research potential customers across the US and Canada.
• Build and maintain prospect lists using relevant databases and tools.
• Understand the prospect's business, role, and potential pain points before outreach.
• Execute high-volume outbound prospecting across calls, emails, LinkedIn, and other channels.

Cold Calling

• Make outbound calls to business owners, decision-makers, and relevant stakeholders.
• Clearly communicate ZenTrades' value proposition and generate interest.
• Handle initial objections and identify genuine sales opportunities.
• Follow up consistently with prospects who show interest.

Lead Generation & Qualification

• Generate qualified leads for the sales team.
• Understand basic customer pain points and determine whether a prospect fits our ICP.
• Capture relevant information from conversations and maintain accurate CRM records.
• Continuously improve prospecting based on response and conversion data.

Appointment Booking

• Convert qualified prospects into discovery/demo meetings.
• Own the process from first outreach to confirmed meeting.
• Ensure meetings booked are relevant, qualified, and have the required context for the Account Executive.
• Maintain strong follow-up discipline to improve show-up rates.

Collaboration

• Work closely with Account Executives and Sales leadership to understand lead quality and improve the outbound process.
• Share prospect feedback, objections, market insights, and common customer pain points.
• Experiment with messaging, calling approaches, and prospecting strategies to improve conversion.

What We’re Looking For

• 1–3 years of experience in SDR, BDR, inside sales, telesales, or outbound sales.
• Strong cold-calling and communication skills.
• Comfortable making a high volume of outbound calls every day.
• Strong follow-up discipline and persistence.
• Ability to speak confidently with business owners and senior decision-makers.
• Strong spoken English.
• Ability to understand customer problems and communicate value clearly.
• Comfortable working with CRM and sales tools.
• Data-driven and target-oriented.
• High ownership and hunger to generate results.

What Will Make You Successful

We are looking for someone who:

• Enjoys talking to people and starting conversations from scratch.
• Does not hesitate to pick up the phone and call a prospect.
• Can handle rejection without losing momentum.
• Takes ownership of a number, not just a list of activities.
• Is curious about the customer's business and asks good questions.
• Moves quickly and follows through.
• Learns from every call and continuously improves their pitch.
• Is comfortable working in a fast-paced startup environment.

Key Metrics

Your performance will primarily be measured through:

• Outbound calls
• Qualified conversations
• Leads generated
• Qualified opportunities
• Meetings booked
• Meeting show-up rate
• Pipeline generated
• Conversion rates across the outbound funnel

Why ZenTrades

• Work directly with a growing B2B SaaS company serving the North American market.
• Exposure to US and Canadian customers and sales.
• High ownership and learning opportunity.
• Opportunity to grow into an Account Executive or broader sales role based on performance.