Customer Support Associate

About BhuMe
70% of India's Civil Court cases are property disputes. INR 2 lakh crore of real estate is frozen yearly because nobody can verify who owns what. BhuMe is building the source of truth for this broken system.

We are a fast-growing, AI-forward land records intelligence app rated 4.8+ by thousands of users. Built by a team from IITB, IIMA, and Amazon, we operate at the messy collision point between land records, transactions, and trust in India. Our mission is to give everyone from everyday property owners to local builders and factory runners absolute peace of mind.

About the Role
As we rapidly scale our platform especially across Maharashtra we are looking for a Customer Support Associate to own the end-to-end support experience for our Marathi-speaking users.

You will act as the first point of contact for our customers, resolving operational and technical issues in real time. This isn’t a standard script-reading role; this is a highly execution-focused position requiring deep empathy, raw problem-solving speed, and the ability to translate messy real-world property complexity into a seamless, trustworthy user experience.

Key Responsibilities

• Provide real-time support: Guide users in navigating our platform and understanding property insights in Marathi via WhatsApp, phone calls, and chat.
• Resolve core issues related to:
  • App onboarding, account setup, and general navigation.
  • Understanding platform features, property reports, and search results.
  • Subscription, payment, and platform connectivity challenges.
  • General user queries, trust-building, and post-interaction follow-ups.
• Move comically fast: Customer has a crazy feature request or keeps hitting a UI bug? Spot it, flag it, and work with the team to ship a fix within 12 hours.
• Step on toes: You don't need permission to operate outside your functional area. We encourage Support to jam with Product, Design, and Engineering to fix whatever gets the job done for the customer faster.
• Document and scale: Track recurring issues accurately, update our internal tools, and build SOPs to continuously improve how we serve Bharat.
• Deliver peace of mind: Maintain high responsiveness and absolute empathy for users dealing with high-stakes property matters.

What We're Looking For

1. Linguistic Proficiency: Native or highly fluent in Marathi (speaking, reading, and writing) is strictly required. Excellent verbal and written communication in Hindi and English.
2. Experience: 1–3 years of experience in Customer Support, Customer Success, or Operations—preferably in a fast-paced, high-volume environment.
3. Slope over intercept: You come in with high energy and an immense capacity for growth. We will throw you as much rope as you're willing to catch.
4. Humble & Service-Minded: Strong filter for low-ego. You understand that our customers are the ones moving the needle, and you take pride in solving their problems.
5. AI-Forward Mindset: You are comfortable tinkering with modern software and AI tools to make your own workflow faster and more efficient.
6. Composed under pressure: Ability to remain calm and organized while handling multiple customer conversations simultaneously.
7. Tech-Savvy: Comfortable with CRM/helpdesk platforms, Google Workspace, and picking up new internal tools instantly.