Client Success / Account Manager

Remote | U.S. Market | Full-Time | Immediate Start

We’re hiring a Client Success / Account Manager to own the relationship between our agency and our clients.

You’ll be responsible for ensuring clients feel supported, understand what’s happening with their campaigns, stay aligned with our team, and consistently see the value of working with us.

This is not a customer support role. You will act as the primary point of contact for your accounts, proactively manage relationships, coordinate with our Success Team, and help improve client retention and satisfaction.

What You’ll Do

• Serve as the main point of contact for assigned clients
• Manage ongoing client communication and relationships
• Lead recurring client meetings and performance calls
• Keep clients updated on campaigns, deliverables, results, and next steps
• Understand each client’s business, objectives, expectations, and priorities
• Coordinate internally with the Success Team to ensure deliverables are completed on time
• Translate client feedback and business needs into clear action items for the internal team
• Proactively identify potential issues before they become client problems
• Manage expectations and handle difficult client conversations professionally
• Monitor client satisfaction, engagement, and account health
• Help improve retention and reduce churn
• Identify opportunities to increase the value delivered to existing accounts
• Maintain accurate account notes, follow-ups, and next steps
• Help improve our client success processes as the agency grows

What We’re Looking For

• 2+ years of experience in Client Success, Account Management, or a similar client-facing role
• Experience working with U.S.-based clients
• Previous experience at a digital marketing agency, performance marketing agency, lead generation agency, or similar environment is strongly preferred
• Excellent spoken and written English
• Strong communication and relationship-management skills
• Comfortable leading client meetings and presenting performance updates
• Highly organized and able to manage multiple client accounts simultaneously
• Proactive — you don’t wait for a client to complain before taking action
• Comfortable communicating both positive results and challenges
• Strong sense of ownership and accountability
• Able to work effectively with remote teams
• Available to start immediately

What Success Looks Like

You will be successful in this role when:

• Clients know exactly what is happening with their accounts
• Communication is consistent and proactive
• Client issues are identified and addressed quickly
• Internal teams have clear information about client priorities and expectations
• Clients consistently understand the value they are receiving
• Client satisfaction and retention remain strong as the agency scales

Compensation

Base Salary: $4,000/month

Client Portfolio Compensation: $100/month for each active client account you manage

Performance Bonus: Additional performance-based compensation tied to client success and retention

As your managed portfolio grows, your compensation grows with it.

Estimated OTE: approximately $55,000–$70,000+ per year, depending on the number of active client accounts managed and performance bonuses.

About the Role

This is a key position within our Success Team.

We’re building a client experience where communication, accountability, and results are treated with the same importance as the marketing work itself.

You’ll have significant ownership over the client relationship and will work directly with the team responsible for delivering results.

If you’re organized, proactive, great with clients, and enjoy taking ownership of relationships from onboarding through long-term retention, we’d like to hear from you.

Employment Type: Full-Time
Location: Remote
Market: United States
Start Date: Immediate