IT Support Assistant

About the Role

We are looking for a hands-on IT Support Assistant to manage the day-to-day technology needs of the organisation. The role will be responsible for supporting employees with laptops, devices, software and basic technical issues, as well as keeping our IT records and assets properly documented.

What You’ll Do

Set up and configure laptops and other company devices.
Install and update software and applications.
Provide basic technical support and troubleshoot common IT issues.
Manage and maintain the company’s IT asset register.
Track laptop assignments, movements, repairs and replacements.
Prepare devices for new employees and collect/check devices during offboarding.
Coordinate basic repairs and follow up with external IT vendors when required.
Support employees with connectivity, software and access issues.
Maintain proper IT documentation and records.
Identify recurring IT issues and escalate more complex problems when necessary.

What We’re Looking For

Basic to intermediate knowledge of computers, laptops and software.
Ability to troubleshoot common hardware and software issues.
Comfortable working with Windows and/or macOS.
Good organisational and documentation skills.
Able to work independently and take initiative.
Good communication and problem-solving skills.
OND, HND or Bachelor's degree in IT, Computer Science, Computer Engineering or a related field.
1–2 years of relevant experience is an advantage, but strong entry-level candidates are welcome.