- Top 1% of respondersBerliTravel is in the top 1% of companies in terms of response time to applications
- Responds within a dayBased on past data, BerliTravel usually responds to incoming applications within a day
- Growing fastShowed strong hiring growth in the past month
Customer Support Representative
- $15k – $20k • No equity
- |Remote (+4)
- |2 years of exp
- |Full Time
Remote only
Not Available
About the job
Position Overview
We are hiring Seasonal Customer Support Representatives to support customers during high‑volume periods. This role requires bilingual communication (English + Spanish) and strong customer empathy.
Responsibilities
Provide customer support via chat, email, and phone
Assist with account issues, billing, troubleshooting, and general inquiries
Follow structured SOPs and workflows
Deliver bilingual support (English + Spanish)
Escalate issues when needed
Maintain strong CSAT, QA, and productivity metrics
Requirements
Minimum 1 year experience in customer service or call center roles
C1 English + fluent Spanish
Strong written communication skills
Reliable WFH setup: laptop, headset, quiet workspace
Stable internet connection (25 Mbps+)
Ability to work U.S. hours during seasonal peaks
Preferred Qualifications
Experience supporting U.S. customers
E‑commerce or travel support background
Familiarity with CRM tools (Zendesk, Freshdesk, HubSpot)
Compensation
$4–$8/hour depending on country and experience
Seasonal performance bonuses
Paid training for top candidates
Contract Type
Independent contractor (LATAM‑based)
About the company
BerliTravel
- Top 1% of respondersBerliTravel is in the top 1% of companies in terms of response time to applications
- Responds within a dayBased on past data, BerliTravel usually responds to incoming applications within a day
- Growing fastShowed strong hiring growth in the past month
Similar Jobs
