Customer Support Representative

Position Overview
We are hiring Seasonal Customer Support Representatives to support customers during high‑volume periods. This role requires bilingual communication (English + Spanish) and strong customer empathy.

Responsibilities
Provide customer support via chat, email, and phone
Assist with account issues, billing, troubleshooting, and general inquiries
Follow structured SOPs and workflows
Deliver bilingual support (English + Spanish)
Escalate issues when needed
Maintain strong CSAT, QA, and productivity metrics

Requirements
Minimum 1 year experience in customer service or call center roles
C1 English + fluent Spanish
Strong written communication skills
Reliable WFH setup: laptop, headset, quiet workspace
Stable internet connection (25 Mbps+)
Ability to work U.S. hours during seasonal peaks

Preferred Qualifications
Experience supporting U.S. customers
E‑commerce or travel support background
Familiarity with CRM tools (Zendesk, Freshdesk, HubSpot)

Compensation
$4–$8/hour depending on country and experience
Seasonal performance bonuses
Paid training for top candidates

Contract Type
Independent contractor (LATAM‑based)