Field Service Engineer

Summary of Role

Field Service Engineers are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry. Our mission is to help organizations harness the full potential of these solutions enabling them to improve inefficiencies, deliver visibility, automate, collaborate, and grow. Given the complexity of today’s business environment our customers need every advantage at their disposal to optimize performance.

As a Field Service Engineer, you will collaborate with our customers to provide technical hardware instruction and assistance regarding installation, operation, and maintenance. This role will help diagnose errors or technical problems and determine proper solutions.

How You’ll Succeed

Comprehend customer requirements and make appropriate recommendations

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Manage all onsite installation, repair, maintenance and test tasks

Document the functional and, sometimes, technical design of the system

Maintain a working log detailed all required system updates, as well as the date of completion

Coordinate and setup training classes and train end users on best practices, maintaining consistency across users.

Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Manage all assigned projects to completion ensuring on-time delivery and meeting of budgetary demands

What You Bring

• Curious mindset translating to key discovery skills (questioning & listening to understand) with the ability to identify problem areas (pain points).

• Proficiency in machine automation, mechanics and electronics

• Provide technical hardware instruction and assistance to customer representatives regarding installation, operation, and maintenance

• Strong verbal/written communication and documentation skills

• Interpersonal skills with the ability to build effective working relationships with internal cross-functional teams and external customer teams in a variety of domestic and international offices across all levels of the organizations

Who You Are

Communicates Effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Business Insight: You apply knowledge of business and the marketplace to advance the organization's goals.

Action Oriented: You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Plans and Aligns: You plan and prioritize work to meet commitments aligned with organizational goals.

Interpersonal Savvy: You relate openly and comfortably with diverse groups of people.

Nimble Learning: You actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder.

All Company Core Competencies

Customer Focus: You build strong customer relationships and deliver customer-centric solutions.

Cultivates Innovation: You create new and better ways for the organization to be successful.

Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.

Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.

Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.

Develops Talent (Mgmt Only): You develop people to meet both their career goals and the organization's goals.