Client Success & Product Operations Intern

About Commando360

Commando360 is an AI-first operations platform for physical security and facility management. We replace paper registers, WhatsApp groups, and manual reporting with one platform covering attendance, patrolling, incidents, visitor management, maintenance, and AI-powered video intelligence.

Our solutions are used by enterprise clients across hospitality, corporate campuses, retail, education, industrial, and residential sectors.

About the role

You will work closely with our clients, product team, and engineers. Your role will involve onboarding users, resolving day-to-day issues, testing product releases, and converting client feedback into clear, actionable inputs for the development team.

This is a high-ownership, client-facing role involving on-site work and travel to client locations.

What you’ll do

• Onboard clients and configure sites, shifts, teams, checkpoints, patrol routes, and reporting formats
• Train guards, supervisors, facility managers, and client teams on the platform
• Monitor product adoption and identify usage problems early
• Troubleshoot access, configuration, and app-usage issues
• Test new features and reproduce reported bugs with clear steps, screenshots, recordings, and device details
• Coordinate with engineers and follow open issues through to resolution
• Maintain client-wise issue trackers, feedback logs, and weekly updates
• Verify fixes and run checks after product releases

Who we’re looking for

• B.Tech, BCA, MCA, B.Sc. in Computer Science or IT, or an equivalent technical degree
• Final-year students and recent graduates are welcome
• Comfortable using software products, mobile apps, and dashboards
• Clear written and spoken communication in English and Hindi
• Organised, patient, and confident when working with clients
• Willing to work on-site and travel to client locations

Good to have

• Basic knowledge of APIs, databases, web, or mobile applications
• Exposure to Jira, Linear, GitHub Issues, QA, or browser developer tools
• Previous experience in support, product, QA, customer success, or operations

Why join us?

• Work directly with the founding, product, and engineering teams
• Take ownership of live enterprise accounts
• Gain hands-on experience across customer success, product operations, and QA
• Be considered for a full-time opportunity based on performance

Engagement details

• Type: Full-time internship
• Duration: Six months, extendable
• Location: On-site, with travel to client locations
• Stipend: Based on experience and fit
• Start date: Immediate

To apply, share your CV with a short note explaining why this role interests you.