Solution Engineer

Role Description:
The Solution Engineer serves as the technical bridge between prospective customers, existing customers, and our internal product team.
You'll work alongside our sales team during customer engagements, conduct product demonstrations, answer technical questions, assist with solution design, and help ensure customers understand how ParGo AI can solve their business challenges.
Beyond customer-facing responsibilities, you'll help validate new software releases, document product capabilities, and provide valuable customer feedback to our Product and Engineering teams.

This role offers significant opportunities for professional growth as ParGo AI continues to expand.

Key Responsibilities

Sales Support

• Participate in discovery meetings with prospective customers.
• Deliver engaging product demonstrations.
• Explain technical concepts in a clear, business-focused manner.
• Assist in developing solution recommendations.
• Support proposal development and technical responses.
• Help answer customer technical questions throughout the sales process.

Product Expertise

• Become a subject matter expert on the ParGo AI platform.
• Stay current on new product features and capabilities.
• Create demo environments and demonstration scenarios.
• Develop product documentation and internal knowledge articles.

Customer Success

• Assist with customer onboarding and product adoption.
• Provide technical guidance during implementation.
• Help troubleshoot customer questions and issues.
• Gather customer feedback and communicate enhancement requests.

Product Quality

• Test new software features before release.
• Validate bug fixes.
• Document defects and enhancement requests.
• Collaborate with Engineering to improve product quality.

Cross-Functional Collaboration

• Work closely with Sales, Product Management, Engineering, and Customer Success.
• Share customer insights that improve our products.
• Help develop repeatable implementation and demonstration best practices.

Qualifications

Required

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent professional experience.
• Strong written and verbal communication skills.
• Excellent presentation and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to quickly learn new software platforms.
• Highly organized with strong attention to detail.
• Comfortable presenting to customers both virtually and in person.

Preferred / Nice-to-Have

• Internship or professional experience supporting software implementations, customer success, technical support, consulting, or SaaS sales.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Experience using AI applications or workflow automation tools.
• Basic understanding of APIs, databases, or software integrations.
• Experience creating software demonstrations or delivering presentations.

Compensation and Benefits

• Salary: Competitive and negotiable, based on skills, experience, and overall fit
• Unlimited Paid Time Off (PTO)
• Equity and stock grant opportunities for high performers
• Opportunity to grow into senior or leadership roles as the company scales**