Commercial Analyst

🏢 This is a Hybrid role, working from our London (Moorgate) Offices 3 days per week.

Commercial Team at Capital on Tap

You'll join the Commercial Team, reporting to our Commercial Manager. We work on the problems that move the numbers - how we bring customers in, how we get them using more products, and how we make better commercial decisions with better analysis. That covers three areas:

• Growth - initiatives across our acquisition funnel, from new channels like Voice AI to cross-sell journeys, plus the analytics that tell us where to look next.
• Commercial - the analysis behind big business decisions, from unit economics and CAC through to pricing, incentives and customer value.
• Product - the analytics that helps us prioritise our roadmap, including making sure what we ship can actually be tested, measured and iterated on.

What You'll Be Doing

• Own projects end to end - frame the problem, run the analysis, form a view, then deliver the change with the teams involved.
• Design, build and test acquisition and cross-sell journeys across Credit, Savings and new channels, then iterate on what the results tell you.
• Answer the commercial questions behind key decisions, from CAC and unit economics to pricing, incentives and customer value.
• Help product teams prioritise their roadmap, and make sure what ships is set up to be experimented on and measured properly.
• Shape our UK and US collections journeys, and find the levers that move recoveries rather than just rearranging the comms.
• Build the datasets, dashboards and monitoring you need yourself, when the reporting you want doesn't exist yet.
• Turn all of it into a clear recommendation senior stakeholders can act on, then see it through.

We're Looking For

• At least a year's experience in strategy consulting, investment banking, law, or a high-growth start-up or scale-up.
• A Bachelor's degree in a quantitative subject.
• Structured problem solving - you can break a problem into its parts and tackle the ones that matter first.
• Commercial judgement - you form your own hypotheses from first principles or from the data, rather than waiting to be told where to look.
• Analytical ability - you can define how to answer a business question and then go and do it yourself, in SQL, Google Sheets, Hex or a dashboard.
• Interpersonal skills - you adapt to different stakeholders across teams and can influence people without managing them.

Nice to Have

• Familiarity with SQL, dbt, Hex or Omni, or an automation platform like Customer.io, n8n or Zapier.
• A background in Marketing, Credit, or Financial Services.

Diversity & Inclusion 🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure.

Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality

✈️ Worldwide travel insurance through Vitality

❤️ Access to a reproductive and hormonal health platform via Hertility

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🚘 Octopus EV Salary Sacrifice Scheme

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.