Technical Writer - SaaS Product Documentation & Videos

About the Role
BotSpace ships new product features frequently, and we’re looking for someone who can make sure customers understand what we build and how to use it.
This is not a blog or SEO writing role.
You’ll own product documentation, Help Center articles, feature walkthroughs, and short educational videos. You’ll work closely with Product and Engineering to turn new features into clear, useful content that customers can understand and act on.

What You’ll Do

• Write and maintain high-quality product documentation
• Create step-by-step Help Center articles for new features
• Record short 2–5 minute product walkthrough videos
• Explain features through screen sharing and, occasionally, on camera
• Create screenshots, GIFs, and other visuals where useful
• Work with Product and Engineering to understand new releases
• Explore and test features independently before documenting them
• Keep existing documentation accurate and up to date
• Identify documentation gaps and features customers may not know about
• Help reduce repetitive product questions coming to Support

What We’re Looking For

• Excellent written and spoken English
• Strong technical or product writing skills
• Ability to explain complex features simply
• Comfortable speaking on camera and recording screen shares
• Strong product curiosity and attention to detail
• Ability to learn SaaS products independently
• Comfortable working with Product and Engineering teams
• Familiarity with SaaS, APIs, integrations, workflows, or AI products

Bonus
Experience with B2B SaaS, Intercom, Shopify, GitBook, Mintlify, Notion, Loom, Help Centers, or customer support software is a plus.

What Good Looks Like
When we launch a new feature, you should be able to understand it, document it, record a clear walkthrough, and publish the content with minimal hand-holding.
We like the clarity and quality of documentation from products such as Intercom, Shopify, Stripe, and Slack.