Co-Founder – Product & Go-To-Market (GTM) - Equity

• *Location: Remote
• Job Type: Full-Time / Co-Founder
• Compensation: Co-Founder Equity 35% - 50%
• Salary: Equity-Only (Transitioning to market-rate salary post-funding or at MRR milestone)* Salary is a placeholder

🚀 About Arbyn

Most customer service AI tools are just glorified text editors. They draft a reply, but a human still has to click through five different tabs to fix the problem.Arbyn is an operational AI support and sales agent built natively for Shopify. Instead of just talking, Arbyn does. It securely integrates with a merchant's Shopify ecosystem to read customer inquiries, cross-reference order history, and execute complex backend actions like processing refunds, canceling orders, altering shipping addresses, and issuing gift cards with one-tap merchant authorization.

🚀 Where we stand today:

We are past the "idea" and basic MVP stage. The core infrastructure is built, live, and stable. We feature a seamless Shopify sync engine, a robust custom rules engine (with guardrails like refund ceilings), a "shadow mode" for risk-free merchant testing, and an ultra-disruptive flat pricing model ($99/month unlimited). The technical foundations are locked in. Now, we need the missing commercial puzzle piece to scale it.

🤝 What We Are Offering (The Compensation Details)

• We believe in radical clarity. This is an early-stage, high-equity partnership. Because we are prioritizing rapid product validation and bootstrapping our initial traction, this role is strictly equity-only upfront.

• Significant Equity Stake: A 60-40 or 50-50 equity split, subject to a standard co-founder vesting schedule (e.g., 4-year vest with a 1-year cliff) to protect both parties and align long-term incentives.

• Equal Seat at the Table: You will hold a co-founder title with full corporate voting rights, equal autonomy over your domain, and a decisive voice in company culture, strategy, and fundraising.

• A Fully Built Product Ready to Sell: You do not have to wait 6 to 12 months for code to ship. You are inheriting a functional, production-ready SaaS tool with deep Shopify integrations on day one.

• Clear Path to Cash Salary: Your equity will transition to a competitive market-rate salary immediately upon securing our first institutional funding round (Pre-Seed/Seed) or upon reaching a certain $$ in Monthly Recurring Revenue (MRR) from bootstrapping.

🛠️ Your Core Responsibilities

As our GTM and Product Co-Founder, you will completely own the commercial half of Arbyn while the technical founder owns the AI engine, Shopify ecosystem sync, and backend stability. Your focus is

Zero-to-One Traction (Immediate Focus)

• Scrappy Customer Acquisition: Design, test, and execute aggressive outreach campaigns (cold email, LinkedIn, Twitter/X, and e-commerce community engagement) to secure our first 50 to 100 paying Shopify merchants.
• Shopify App Store Optimization (ASO): Own our App Store presence, optimizing keywords, descriptions, visual assets, and managing early merchant reviews to drive organic growth.
• Value Proposition & Positioning: Refine our messaging. Turn complex technical features (like multi-model failovers and automated order tagging) into simple, high-converting copy for our website, pitch decks, and landing pages.
• Product-Led Onboarding: Audit our current merchant onboarding wizard and initial user experience to ensure zero friction between installation and first-value delivery.
• User Feedback Loops: Act as the direct bridge between our paying merchants and engineering, translating feature requests into prioritized product roadmap items.
• Pricing Strategy & Expansion: Experiment with and scale our flat-rate disruptive pricing tier to maximize customer lifetime value (LTV) while minimizing churn.

🧠 Profile Matrix: Who You Are

We are looking for a relentless executionist who values speed, data, and continuous customer iteration.

• The E-Commerce/SaaS Native: You deeply understand the Shopify landscape, standard e-commerce metrics (LTV, CAC, Churn, AOV), and the intense operational pain points that customer support creates for direct-to-consumer (DTC) brands.
• The Zero-Budget Operator: You don’t need a massive paid ad budget or an external agency to get results. You rely on growth loops, high-converting copy, community infiltration, and pure grit.
• Obsessively Communicative: You can break down technical product concepts into highly compelling, emotional narratives that make business owners say, "I need this to save my support team right now."
• High Risk-Reward Alignment: You are intentionally looking to step out of corporate comfort because you want the unrestricted upside, speed, and ownership of building a massive software company from the ground up.

Process

• 30-Minute Coffee Chat: A quick video call to align on our long-term visions, assess cultural chemistry, and discuss your background.
• Product Deep-Dive: A transparent walk-through of the current Arbyn codebase, live dashboard, features, and technical roadmap.
• Collaborative Strategy Session: Where we map out a hypothetical 30-day GTM sprint for Arbyn to see how we work together.
• Partnership Offer: Finalizing equity splits, legal vesting terms, and kicking off day one.