Remote Medical Clerk

Record Retrieval Solutions is seeking a dependable, organized, and detail-oriented Remote Medical Clerk to support our healthcare records and administrative operations. The Medical Clerk will assist with processing medical-record requests, maintaining accurate electronic files, communicating with healthcare facilities and clients, updating databases, and supporting the smooth flow of daily administrative activities.

This position is an excellent opportunity for someone interested in healthcare administration, medical records, health information management, or remote operations. The successful candidate will be comfortable working with computers and electronic documentation, managing multiple priorities, and handling sensitive information with professionalism and discretion.

Position Summary

As a Remote Medical Clerk, you will provide administrative support for medical records and related healthcare operations. Your responsibilities will include reviewing incoming requests, entering and updating information, organizing electronic documentation, tracking request statuses, communicating with medical facilities, and ensuring that assigned tasks are completed accurately and within established deadlines.

The ideal candidate is highly organized, has strong attention to detail, communicates professionally, and can work independently while remaining an effective member of a remote team. Previous healthcare or medical records experience is preferred, but candidates with strong administrative, customer service, data-entry, or office-support backgrounds are encouraged to apply.

Key Responsibilities
Process incoming medical records and healthcare-related requests according to established company procedures.
Review requests and supporting documentation for completeness and accuracy.
Enter patient, provider, facility, and request information accurately into company databases and workflow systems.
Maintain organized electronic records and ensure documents are properly labeled, uploaded, filed, and routed.
Contact healthcare providers, hospitals, clinics, medical offices, and other records custodians when additional information or follow-up is required.
Monitor the status of outstanding records requests and conduct timely follow-ups.
Assist with identifying the appropriate healthcare facility or department responsible for requested records.
Review received documentation to determine whether requested records have been provided.
Notify appropriate team members when records are incomplete, unavailable, delayed, or require additional action.
Maintain accurate notes documenting telephone calls, emails, requests, follow-ups, and other activities.
Respond to routine inquiries from clients, healthcare organizations, and internal staff in a professional and timely manner.
Assist with scanning, indexing, uploading, organizing, and maintaining electronic documents.
Verify that records and related information are associated with the correct request or case.
Assist with correcting data-entry errors and resolving routine documentation discrepancies.
Track deadlines and prioritize work according to urgency and established service-level requirements.
Prepare basic reports, spreadsheets, status updates, and administrative documentation as requested.
Follow company policies concerning confidentiality, information security, and appropriate handling of medical information.
Escalate complex issues or unusual requests to supervisors or appropriate departments.
Participate in virtual meetings, training sessions, quality reviews, and team activities.
Assist with other administrative and medical-records duties as assigned.

Qualifications
Required Qualifications
High school diploma or equivalent.
Previous administrative, clerical, data-entry, customer service, healthcare, or records-management experience preferred.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Good organizational and time-management abilities.
Ability to manage multiple assignments and meet deadlines.
Comfortable working with computers, email, spreadsheets, and web-based applications.
Ability to learn new software, databases, and electronic records systems.
Ability to work independently with minimal supervision.
Professional and responsible approach to handling confidential information.
Reliable internet connection and an appropriate remote working environment.

Preferred Qualifications
Experience working in a medical office, hospital, clinic, insurance company, health information department, or records-retrieval organization.
Familiarity with electronic medical records (EMR) or electronic health records (EHR) systems.
Knowledge of basic medical terminology.
Experience with medical records requests and documentation.
Familiarity with HIPAA privacy and confidentiality principles.
Experience using CRM, case-management, document-management, or workflow software.
Previous remote administrative or healthcare experience.
Coursework or education in medical administration, health information management, healthcare administration, or a related field.

Skills and Competencies

Attention to Detail: Medical records require accurate data entry and careful document handling. The Medical Clerk must be able to identify discrepancies and missing information.

Organization: The ability to organize numerous requests, documents, deadlines, and follow-up activities is essential.

Communication: The position requires professional communication with healthcare facilities, clients, coworkers, and other external contacts.

Computer Proficiency: Candidates should be comfortable navigating multiple software platforms and learning new systems quickly.

Confidentiality: The employee must understand the importance of protecting sensitive medical and personal information and follow all applicable company policies.

Time Management: The Medical Clerk should be able to prioritize assignments, manage competing deadlines, and maintain consistent productivity.

Problem Solving: Candidates should be able to investigate routine issues and determine appropriate next steps before escalating matters.

Dependability: Because the role is remote, employees must demonstrate reliability, responsiveness, accountability, and the ability to remain productive without constant supervision.

Remote Work Expectations

This is a fully remote position. Employees are expected to maintain a professional and secure home-office environment and have reliable internet access and appropriate computer equipment.

The Medical Clerk must remain available during scheduled working hours, respond to internal and external communications promptly, participate in required virtual meetings and training, and maintain productivity standards.

Because this role involves sensitive healthcare information, employees are expected to use appropriate security practices when accessing, storing, transmitting, or discussing company and client information. Employees should work in an environment that minimizes the risk of unauthorized individuals viewing confidential information.

Performance Expectations

Performance will be evaluated based on accuracy, productivity, timeliness, professionalism, and compliance with company procedures. Successful employees will consistently:

Complete assigned requests accurately and efficiently.
Maintain organized and up-to-date records.
Meet established deadlines and productivity expectations.
Document work activities clearly.
Communicate professionally with healthcare organizations and clients.
Follow confidentiality and information-security procedures.
Identify and report errors or issues promptly.
Demonstrate reliability and accountability.
Work effectively as part of a distributed remote team.
Compensation and Benefits

Suggested Salary Range: $38,000–$52,000 per year, depending on experience, qualifications, location, and relevant healthcare or medical-records experience.

Record Retrieval Solutions may offer eligible employees benefits and other incentives in accordance with company policies and applicable employment terms.

Why Join Record Retrieval Solutions?

The Remote Medical Clerk role offers an opportunity to develop practical experience in healthcare administration, medical records, records retrieval, and remote operations. Employees will work in a professional environment where accuracy, organization, confidentiality, and dependable service are highly valued.

This position can be particularly suitable for candidates looking to build a career in healthcare administration, medical records, health information management, or healthcare operations.

How to Apply

Qualified candidates should submit a current resume highlighting relevant medical, healthcare, clerical, administrative, customer service, data-entry, or records-management experience. Applicants are encouraged to describe their experience with electronic records, healthcare software, document management, confidential information, and remote work.

Record Retrieval Solutions is an equal opportunity employer. We value integrity, accuracy, confidentiality, professionalism, teamwork, and a commitment to providing reliable service to our clients and healthcare partners.