Customer Success Manager

Customer Success Manager (Utility Billing / Property Services)

Location: Jacksonville, FL

Job Type: Full-Time

Compensation: $60,000–$70,000 + annual bonus

Schedule: In-person Monday–Friday, with the option to work remotely 2 days per month

About Us

Oates Energy is a fast-growing provider of utility submetering and billing solutions for residential and commercial properties. We deliver tech-enabled utility cost recovery, streamline operations for our clients, and ensure residents are billed fairly and accurately. As we continue to grow, we're looking for a driven, detail-oriented Customer Success Manager to join our team.

Position Overview

The Customer Success Manager plays a critical role in managing property accounts — from onboarding new clients and coordinating utility billing launches to building long-term relationships and uncovering growth opportunities. This is a high-impact role for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to grow alongside a company at the forefront of utility innovation.

Key Responsibilities
• Serve as the primary point of contact for a portfolio of clients, delivering exceptional service and ensuring long-term satisfaction
• Partner with internal teams to resolve client issues, track deliverables, and communicate project status
• Analyze utility data and client trends to drive informed recommendations and support billing accuracy
• Lead onboarding for new client properties, setting clear timelines and managing expectations across stakeholders
• Collaborate with sales and operations to identify upsell opportunities and improve client outcomes
• Respond to client inquiries promptly and professionally by phone and email
• Maintain organized account records, reports, and meeting notes
• Monitor key metrics including time to value, onboarding satisfaction, and client retention

Qualifications
• 2+ years of experience in customer success, account management, project management, or a related role (experience in utilities, billing, or property management a plus)
• Exceptional communication and relationship-building skills
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Proficiency with Microsoft Office and CRM tools (strong Excel skills a plus)
• High attention to detail and a proactive approach to problem-solving
• Comfortable working both independently and as part of a team in a fast-paced environment
• Bachelor's degree preferred

Why Join Us?
• Competitive salary and benefits package
• Opportunities for growth and advancement in a thriving industry
• Collaborative, supportive team culture
• Work that makes a real impact in utility efficiency and cost recovery

If you're a proactive, client-focused professional looking to build a long-term career, we'd love to hear from you.

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance