Technical Account Manager

About the role:

We're looking for a Technical Account Manager to ensure that customers love our platform. You will coordinate onboarding and drive long-term technical customer enablement to meet our customers' integration goals. Your unique blend of technical expertise and customer-focused skills will be instrumental in guiding customers through their initial Prismatic journey, driving valuable integration outcomes, and fostering strong Prismatic knowledge. You will partner with our technical users, generally software engineers, in our customers' diverse B2B software space. We will get you smart on Prismatic and, alongside other Prismatic subject matter experts, you will build relationships and drive valuable customer integration outcomes.

You Will...

• Become an expert in building integrations with Prismatic
• Partner with customers to gain a deep understanding of their technical landscape and current or future Prismatic use case
• Own the technical success of Prismatic from initial customer onboarding and post-onboarding expansion.
• Run scoped implementation projects as customers adopt new capabilities (embedded workflow builder, agent flows, platform migrations)
• Define integration architecture best practices and write TypeScript code samples that show customers how to apply them to their use case
• Review customer code and architecture, and debug integration issues across third-party APIs: OAuth, webhooks, rate limits, data mapping
• Run working sessions and office hours, create videos, guides, tools, and examples, and make customer engineers self-sufficient on Prismatic
• Surface expansion opportunities from your accounts' architecture (unused capabilities, adjacent use cases) and technically qualify them

You might be a good fit if you...

• Have 3+ years of customer-facing experience in implementation engineering, professional services, solutions/pre-sales engineering, or another customer-related technical role in B2B SaaS
• Write and review TypeScript comfortably, and can read a customer's integration code and give useful feedback the same day
• Have done integration work in production: REST APIs, OAuth 2.0, webhooks, error handling, async patterns
• Have run customer-facing technical projects with deadlines, milestones, and multiple stakeholders
• Are a self-starter with the ability to plan and implement strategy with limited supervision
• Are able to articulate technical concepts to less technical audiences
• Have excellent organizational skills with the ability to maintain accurate and detailed records of customer and internal activities
• Comfortable with occasional early/late customer calls across US time zones
• Are comfortable and effective working as part of a fully remote team

Bonus Points:

• Experience with React, TypeScript/JavaScript, common SDK & API tools, GraphQL APIs, and CI/CD pipelines

The pay range for this role is...

• Base salary: $155,000; plus equity