Customer Support Specialist

About Us

Trustyfy is a global technology company building the first DeFi bank for companies and individuals.

For the first time since the invention of modern banking, customers, not banks, can have full ownership of their money.

Through our proprietary multi-signature and decentralized infrastructure, businesses can operate globally without payment delays and at a fraction of the cost of legacy banking systems. Workers can remit funds to their families with minimal fees, and billions of unbanked individuals gain access to financial independence.

We are not just building the future of finance. We are building technology that creates real-world impact.

Our vision is validated through strong recurring revenue and a successful seed round, and we are now scaling our global team to support the next phase of growth.

Why Your Role Matters

As a Web3 Customer Support Specialist, you will help business clients confidently navigate crypto transactions and blockchain workflows. Your ability to combine excellent customer service with technical accuracy will ensure clients can securely send, receive, and verify digital funds while trusting Trustyfy’s infrastructure.

Key Responsibilities

Provide exceptional support to users and business clients via email, chat, and phone, ensuring prompt and accurate issue resolution.
Educate and guide users on interacting with decentralized applications (DApps) and using crypto wallets securely, including tools such as MetaMask.
Assist clients with sending, receiving, and verifying crypto transactions, including transaction validation using explorers such as Etherscan.
Troubleshoot issues related to blockchain networks, wallet integrations, and decentralized applications.
Collaborate with technical and product teams to escalate and resolve complex cases.
Maintain accurate records of customer interactions, technical concerns, and service recommendations.

Skills and Experience
Experience: Minimum of 2 years in customer service, technical support, or client success, ideally within fintech, Web3, or blockchain environments.
Technical Knowledge: Familiarity with crypto wallets, blockchain transactions, and DApps. Ability to quickly learn and adapt to new Web3 tools.
Customer Service Skills: Strong communication, empathy, and client-focused problem-solving abilities.
Communication Skills: Excellent written and verbal communication with the ability to simplify complex technical concepts.
Problem Solving: Strong troubleshooting and analytical thinking skills with high attention to detail.
Work Ethic: Highly reliable, self-motivated, and capable of working independently in a remote environment.

Availability:
Schedule Options: UK, US or AUS timezones
Must be open to working on weekends
40 hours per week, 5 working days

Salary
YOUR PAYMENT IS FIXED AND GUARANTEED. This means you will be paid even if workload temporarily fluctuates (although consistent workload is expected).

To apply for this position, please write in the subject line:

“I am a B2B Crypto Customer Support Specialist [Name + Surname]”

Shortlisted candidates will be contacted for the next step.