Multilingual Language - Khmer ( Cambodia)

Khmer-Speaking Customer Service Representative

Job Overview

We are seeking fluent Khmer speakers to join a growing multilingual customer service team in Quezon City.

This opportunity is open to candidates with or without previous BPO experience. Successful applicants will receive paid training, a competitive salary package, performance incentives and opportunities for long-term career growth.

Job Details

Work Location: Onsite – Quezon City, Philippines
Work Schedule: Shifting schedule, including night shifts
Number of Openings: 4 positions
Availability: Immediate
Target Start Date: August 10, 2026

Compensation Package

• Monthly salary from PHP 60,946 to PHP 113,346
• Salary is negotiable based on experience, qualifications and language proficiency
• PHP 20,000 sign-on bonus
• Performance-based incentives
• Paid training

Key Responsibilities

The successful candidate will:

• Handle inbound and outbound customer interactions through phone, chat, email and other approved support channels.
• Provide professional customer support in Khmer and English.
• Assist customers with account enquiries, billing concerns, service requests, product information and general support needs.
• Listen carefully to customer concerns and provide clear, practical and timely solutions.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Communicate clearly, accurately and professionally with customers from different cultural backgrounds.
• Build customer trust and loyalty through excellent service and effective problem-solving.
• Record and update customer interactions accurately using company systems and tools.
• Follow approved customer service procedures, data protection requirements and operational guidelines.
• Meet established quality, productivity, attendance and customer satisfaction targets.
• Escalate complex concerns to the appropriate team when necessary.
• Support collections and Order-to-Cash activities where required.
• Perform other duties necessary to support business and operational requirements.

Qualifications and Requirements

Applicants must meet the following requirements:

• Must be fluent in Khmer and able to communicate naturally, confidently and spontaneously.
• Must be able to use Khmer effectively in a professional environment.
• Must be able to understand complex and extended conversations, including implied meanings.
• Must have a working knowledge of English, as training materials, internal communication and client systems are provided in English.
• Must be willing to work onsite in Quezon City.
• Must be available to work shifting schedules, including night shifts, weekends and holidays when required.
• Must be legally authorised to work in the Philippines.
• Non-Filipino applicants must hold a valid working visa.
• Applicants with a valid Temporary Resident Visa may also be considered.
• Previous BPO, customer service or contact centre experience is an advantage but not required.
• Previous collections experience is highly preferred but not compulsory.
• Knowledge or experience in the Order-to-Cash process is highly preferred but not compulsory.
• Must have strong communication, listening and problem-solving skills.
• Must be comfortable handling customer interactions through phone, chat and email.
• Must demonstrate professionalism, patience, cultural awareness and attention to detail.
• Must be able to work independently and contribute effectively within a team.
• Must be available to start as soon as possible.

Language Requirements

• Professional fluency in Khmer
• Working proficiency in English

Khmer will be the primary language used for customer interactions, while English will be used for training, internal communication and company systems.

Application and Screening Requirements

Applicants must provide the following information during the application and screening process:

• A brief description of their Khmer language proficiency
• Confirmation that they can speak Khmer fluently
• Current location
• Nationality
• Current visa type or work authorisation status
• Details of any previous Order-to-Cash experience
• Details of any previous collections experience
• Previous or current monthly salary
• Expected monthly salary
• Required notice period
• Earliest available start date
• Confirmation of willingness to work onsite in Quezon City
• Confirmation of willingness to work shifting and night schedules

Applicants may also be required to complete Khmer and English language assessments as part of the recruitment process.

Employee Benefits

• Competitive monthly salary
• PHP 20,000 sign-on bonus
• Performance incentives
• Health insurance
• Life insurance
• Paid training
• Free parking
• Company events and employee engagement activities
• Opportunity for promotion to permanent employment
• Career development and internal growth opportunities

Ideal Candidate

The ideal candidate is a confident and fluent Khmer speaker who enjoys helping customers and solving problems.

The candidate should be professional, dependable, adaptable and comfortable communicating with customers from different backgrounds. Applicants interested in building a long-term career in customer service, collections or shared services are strongly encouraged to apply.